Head of Business

We are currently looking for a Head of Business to supervise, manage, and motivate the team, providing support and training, and ensuring that performance targets are achieved.

Key responsibilities

• Strategic Leadership
  • Vision and Strategy: Developing and executing the dealership's overall strategy to drive business growth, increase market share, and ensure long-term profitability.
  • Goal Setting: Establishing short-term and long-term business goals aligned with the brand and the dealership's aims.
  • Monitoring Performance: Regularly reviewing financial performance, customer satisfaction metrics, and operational efficiency to identify areas of improvement.
• Sales and Marketing Oversight
  • Sales Targets: Setting and monitoring sales targets for both new and used vehicles, as well as aftersales services (parts and service departments).
  • Marketing Strategies: Working with marketing teams to develop and implement promotional campaigns, customer engagement strategies, and brand-building activities.
  • Customer Retention: Driving initiatives that enhance customer satisfaction and loyalty, such as exceptional after‑sales service and engaging customer experiences.
• Financial Management
  • Budgeting and Forecasting: Overseeing the preparation of budgets, forecasts, and financial reports to ensure profitability.
  • Cost Management: Monitoring expenses and implementing cost‑saving initiatives without compromising the quality of service.
  • Profitability: Ensuring that all departments (sales, service, parts) are operating profitably and contributing to the overall financial health of the business.
• Operational Management
  • Day‑to‑Day Operations: Managing the daily operations of the dealership, ensuring smooth workflows in all departments (sales, service, parts, admin).
  • Inventory Management: Overseeing vehicle and parts inventory to maintain optimal stock levels and reduce holding costs.
  • Supplier and Manufacturer Relationships: Building and maintaining strong relationships with vehicle manufacturers, parts suppliers, and other business partners.
• Leadership and Team Management
  • Team Leadership: Guiding a team of department managers (Sales, Service, Parts, Finance) to ensure that they meet their targets.
  • Talent Development: Ensuring proper training, development, and motivation of staff to enhance performance and morale.
  • Recruitment and Retention: Hiring key personnel and creating a work environment that fosters employee retention.

About You

As the Head of Business, you will ideally have the following skills and experience:

• Able to demonstrate effective people management skills
• Able to communicate effectively to build relationships with employees and customers
• To ensure our operations meet brand standards by conducting regular checks
• Develop and roll out dealership marketing strategies in conjunction with group head of marketing
• Support the team in providing a high level of customer satisfaction

What’s in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in‑house training academy for everyone
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover and cycle to work scheme