Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our company, helping customers feel welcome and connected.
- Company: Join Citygate, a thriving business with a strong team culture and global brand partnerships.
- Benefits: Enjoy training opportunities, high street discounts, and a supportive wellbeing portal.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Great career progression opportunities in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Experience Advisor to ensure that all customers and visitors are greeted, both personally and over the telephone in a friendly, welcoming and efficient manner and to make sure they are put in touch with the person they wish or need to deal with, as quickly as possible.
Key responsibilities
- To answer and deal with telephone calls quickly and efficiently, ensuring all calls are qualified correctly and introduced to relevant personnel.
- To ensure all relevant calls are logged, obtaining accurate information, which should be copied to the management team.
- To ensure that messages are passed to those concerned in a timely manner.
- To greet customers and visitors in a friendly manner, either introduce them to the person they have come to see or sit them down in the customer area, offer refreshments where appropriate, inform the person they have come to see and make sure they are comfortable whilst waiting.
- To keep reception and customer waiting area tidy, make sure used cups and rubbish are removed from the area.
- To notify the relevant personnel of any parcels or deliveries.
What's in it for you?
With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
As a Customer Experience Advisor you will ideally have the following skills and attributes:
- Excellent communication skills and a good telephone manner.
- Great computer skills and the ability to multi-task.
- High levels of commitment to providing the best customer care.
- A positive and friendly attitude in the work environment.
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, Å KODA and Kia), provide excellent quality training and internal progression opportunities.
Customer Experience Advisor employer: Citygate Automotive Ltd
Contact Detail:
Citygate Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Research Citygate and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Customer Experience Advisor, try role-playing with a friend. This will help you sound confident and friendly when it’s your turn to answer the phone.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks in previous roles. This will highlight your capability to handle the fast-paced environment at Citygate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and positive attitude that matches our customer experience vibe.
Tailor Your Application: Make sure to customise your application for the Customer Experience Advisor role. Highlight your communication skills and any relevant experience that shows how you can provide top-notch customer care – we love seeing that!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, making it easy for us to see why you’d be a great fit for the team. Remember, we’re looking for someone who can multi-task efficiently!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Citygate Automotive Ltd
✨Know the Company
Before your interview, take some time to research Citygate and its values. Understanding their commitment to customer care and team culture will help you align your answers with what they’re looking for.
✨Practice Your Communication Skills
Since excellent communication is key for a Customer Experience Advisor, practice answering common interview questions out loud. This will help you sound confident and articulate during the actual interview.
✨Showcase Your Multi-Tasking Ability
Be prepared to discuss examples of how you've successfully managed multiple tasks at once. Think of specific situations where you handled calls, logged information, and greeted customers simultaneously.
✨Bring a Positive Attitude
Your attitude can make a huge difference in an interview. Approach the conversation with enthusiasm and positivity, as this reflects the friendly and welcoming manner that Citygate values in their Customer Experience Advisors.