Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Greet customers, manage calls, and ensure a welcoming environment.
- Company: Join Citygate, a thriving business with 650 employees across multiple locations.
- Benefits: Enjoy training, career progression, discounts, and standard benefits like pension and life assurance.
- Why this job: Be part of a positive culture that values customer care and teamwork.
- Qualifications: Excellent communication skills and a friendly attitude are essential.
- Other info: Work with global brands and access in-house training opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Customer Experience Advisor to ensure that all customers and visitors are greeted, both personally and over the telephone in a friendly, welcoming and efficient manner and to make sure they are put in touch with the person they wish or need to deal with, as quickly as possible.
Key responsibilities
- To answer and deal with telephone calls quickly and efficiently, ensuring all calls are qualified correctly and introduced to relevant personnel.
- To ensure all relevant calls are logged, obtaining accurate information, which should be copied to the management team.
- To ensure that messages are passed to those concerned in a timely manner.
- To greet customers and visitors in a friendly manner, either introduce them to the person they have come to see or sit them down in the customer area, offer refreshments where appropriate, inform the person they have come to see and make sure they are comfortable whilst waiting.
- To keep reception and customer waiting area tidy, make sure used cups and rubbish are removed from the area.
- To notify the relevant personnel of any parcels or deliveries.
What's in it for you?
With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
- Access to our in-house training academy for everyone
- Internal career progression opportunities across our various brands and locations
- High street discounts
- Wellbeing portal
- Employee assistance programme
- Purchase, service and parts discounts
- Employee referral scheme
- Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
About You
As a Customer Experience Advisor you will ideally have the following skills and attributes:
- Excellent communication skills and a good telephone manner.
- Great computer skills and the ability to multi-task.
- High levels of commitment to providing the best customer care.
- A positive and friendly attitude in the work environment.
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, Å KODA and Kia), provide excellent quality training and internal progression opportunities.
Contact Detail:
Citygate Automotive Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with the brands Citygate works with, such as Volkswagen and Kia. Understanding their products and services will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your telephone etiquette by role-playing common customer scenarios with a friend. This will help you develop a friendly and efficient manner when answering calls, which is crucial for a Customer Experience Advisor.
✨Tip Number 3
Showcase your multi-tasking abilities by preparing examples of how you've successfully managed multiple tasks in previous roles. This will highlight your capability to handle the fast-paced environment at Citygate.
✨Tip Number 4
Demonstrate your commitment to customer care by sharing specific instances where you've gone above and beyond for customers. This will illustrate your positive attitude and dedication to providing excellent service.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Experience Advisor. Emphasise your communication skills, customer care experience, and any previous roles that involved multi-tasking or working in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Citygate's positive team culture.
Highlight Key Skills: In your application, make sure to highlight your excellent telephone manner, computer skills, and commitment to customer care. Use bullet points to make these stand out and ensure they are easily identifiable.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Experience Advisor.
How to prepare for a job interview at Citygate Automotive Ltd
✨Showcase Your Communication Skills
As a Customer Experience Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common interview questions with a friend to refine your responses.
✨Emphasise Your Customer Care Commitment
Highlight your dedication to providing exceptional customer service. Share specific examples from past experiences where you went above and beyond to assist customers, showcasing your positive attitude and commitment to their satisfaction.
✨Demonstrate Multi-tasking Abilities
The role requires handling multiple tasks efficiently. Be prepared to discuss how you manage competing priorities and stay organised. You might even want to mention any tools or techniques you use to keep track of tasks.
✨Prepare Questions for the Interviewer
Engage with the interviewer by preparing thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.