At a Glance
- Tasks: Guide customers through Motability and Contract Hire enquiries, providing expert advice and support.
- Company: Join Citygate, a leading automotive dealership with a focus on excellence and customer experience.
- Benefits: Enjoy in-house training, career progression, discounts, and a supportive work environment.
- Other info: Work in a fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team at Volkswagen's flagship dealership and make a real difference.
- Qualifications: Strong communication skills and experience in automotive sales or contract hire preferred.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Motability & Contract Hire Specialist to join our West London team. In this role, you'll be responsible for delivering an exceptional customer experience by guiding customers through Motability and Retail Contract Hire enquiries, providing expert advice and managing the full process from initial contact through to delivery and ongoing support.
This exceptional role is based at Volkswagen's European Flagship Dealership in West London, Brentford, a world-class facility featuring a 25-ramp workshop, its own multi-story car park, and a sophisticated indoor used car showroom. Representing Volkswagen, ŠKODA, SEAT and CUPRA, Citygate West London sets the benchmark for automotive excellence, delivering an unrivalled experience for both customers and team members.
Key Responsibilities
- Customer engagement: Meet and build rapport with customers, understand their mobility needs, and provide tailored guidance.
- Scheme support: Advise and assist customers with Motability Scheme enquiries, applications and vehicle selection.
- Contract Hire: Handle Retail Contract Hire enquiries, prepare clear and competitive quotations and explain funding options.
- Process management: Manage all paperwork, applications and compliance checks accurately to ensure smooth transactions.
- Customer journey: Support customers throughout their lease period, including servicing, maintenance, renewals and follow-ups.
- Product knowledge: Maintain up-to-date knowledge of Motability offers, available vehicles and adaptations.
- Administration: Log and update CRM records, follow up enquiries and maintain accurate documentation.
- Team contribution: Work closely with sales, finance and service teams to enhance the customer experience.
About You
- Excellent communication and customer service skills.
- Experience in automotive sales, contract hire, leasing or Motability support.
- A friendly, professional and organised approach.
- Confidence handling paperwork and compliance processes.
- A target-driven mindset and the ability to work well in a fast-paced environment.
- CRM experience is desirable.
- A full UK driving licence.
What's in it for you?
- Access to our in-house training academy for all team members.
- Electric Vehicle (EV) training levels 1–4 for relevant roles.
- Internal career progression opportunities across all brands and locations.
- High street discounts and a wellbeing portal.
- Employee assistance programme.
- Discounts on vehicle purchase, servicing and parts.
- Employee referral scheme.
- Standard company benefits including pension, life assurance, competitive holidays, and a cycle-to-work scheme.
Why Citygate
Citygate is a highly successful, privately owned business that has grown significantly over the past 20 years to over 650 employees across London, Berkshire, Hertfordshire and Buckinghamshire. We work with globally recognised brands including Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia. Our focus on high-quality training and internal progression means that when you join Citygate, you're joining a business that values your growth and success as much as you do.
Contract Hire Specialist employer: Citygate Automotive Ltd
Citygate is an exceptional employer located at Volkswagen's European Flagship Dealership in West London, offering a vibrant work culture that prioritises employee growth and development. With access to an in-house training academy, internal career progression opportunities, and a range of benefits including discounts on vehicle purchases and a wellbeing portal, Citygate fosters an inspiring environment where team members can thrive while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Hire Specialist
✨Tip Number 1
Get to know the company inside out! Research Citygate and its brands like Volkswagen and ŠKODA. This way, when you chat with them, you can show off your knowledge and passion for their products, making you stand out as a candidate.
✨Tip Number 2
Practice your customer engagement skills! Since this role is all about building rapport, try role-playing with friends or family. The more comfortable you are in conversations, the better you'll connect with potential customers during interviews.
✨Tip Number 3
Showcase your organisational skills! Be ready to discuss how you manage paperwork and compliance processes. Maybe even share a story about a time you streamlined a process or handled a tricky situation—this will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Citygate team and ready to dive into the exciting world of Motability and Contract Hire.
We think you need these skills to ace Contract Hire Specialist
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers! Share examples of how you've gone above and beyond to meet their needs, especially in the automotive sector.
Highlight Relevant Experience:Make sure to mention any experience you have with contract hire, leasing, or Motability support. We want to see how your background aligns with the role, so don’t hold back on those details!
Be Organised and Clear:Since this role involves managing paperwork and compliance, your application should reflect your organisational skills. Keep it tidy, clear, and to the point—just like we do at Citygate!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Citygate!
How to prepare for a job interview at Citygate Automotive Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the Motability Scheme and Retail Contract Hire. Familiarise yourself with the latest offers, vehicle options, and any adaptations available. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role is all about delivering an exceptional customer experience, be ready to share examples of how you've successfully engaged with customers in the past. Think of specific situations where you built rapport or resolved issues effectively—this will highlight your communication and customer service skills.
✨Prepare for Process Questions
Expect questions about managing paperwork and compliance checks. Brush up on your understanding of these processes and be prepared to discuss how you would ensure smooth transactions. Showing that you can handle the administrative side of things will reassure them that you’re organised and detail-oriented.
✨Demonstrate Team Spirit
This role involves working closely with various teams, so be ready to talk about your experience collaborating with others. Share examples of how you've contributed to a team environment in previous roles, as this will show that you can enhance the overall customer experience at Citygate.
