Centre Manager

The Role

As Centre Manager you will be responsible for leading, managing, and motivating your TPS team to deliver and achieve the business plans and objectives of the Centre, to ensure excellence in customer service, to develop strategic plans, and ensure all processes are in place to run a successful TPS Centre. Ensure that the Centre targets and business objectives are achieved. Translate overall sales targets into departmental targets and, with first line management, set challenging but achievable goals. Ensure the team is motivated, recognised, and incentivised. Create Personal Development Plans, monitor progress, and provide developmental or corrective support where required. Create a Manpower Plan for your centre and put a succession plan in place. Create and maintain a customer-centric culture in the business. Maintain a high level of customer satisfaction via the team. Work within the identified sales strategy to increase sales revenues within the team to devise and implement sales plans. Regularly monitor business performance. Identify opportunities for improvement and take action for any deviations. Analyse internal and external market data to develop an understanding of the potential sales opportunities. Work to achieve agreed business plan and budget - controlling costs within agreed parameters including Gross Margin levels. Ensure compliance with business standards and processes, financial, legal, and ethical guidelines (including Warranty). Maintain an effective relationship with all stakeholders. Ensure the overall security of the stock and premises.

What are we looking for?

• Proven ability or aptitude for leading and motivating a team to achieve business targets in a B2B environment.
• A passion for providing a great customer service experience and the automotive industry.
• Possess the ability to communicate effectively and build strong relationships with key stakeholders.
• Be experienced at devising strategies and implementing plans.
• The ability to provide an exceptional customer service experience.
• Ability to plan strategies and activities to grow and develop a business.
• Be sales focused and results orientated.
• Have a high degree of IT literacy and be a proficient user of MS Office.
• Management experience.

What's in it for you?

With our benefits, there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone.
• Electric Vehicle (EV) Training levels 1-4 for specific roles.
• Internal career progression opportunities across our various brands and locations.
• High street discounts.
• Wellbeing portal.
• Employee assistance programme.
• Purchase, service, and parts discounts.
• Employee referral scheme.
• Standard company benefits such as pension, life assurance cover, competitive holidays, and cycle to work scheme.

About You

We are looking for a TPS Centre Manager with the following skills/attributes:

• A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment.
• Confident and capable communicator with proven experience of selling in a fast-paced and/or telesales environment.
• Passion for providing a great customer service experience.
• Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders.
• A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis.
• Excellent attention to detail and accurate record-keeping.
• IT literate, preferably with a good working knowledge of MS Excel.
• A passion for the automotive industry.

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), providing excellent quality training and internal progression opportunities.