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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer service and resolve technical issues.
- Company: Join the UK's largest fibre-only network, driving digital innovation.
- Benefits: Enjoy competitive salary, bonuses, 25 days leave, and wellness initiatives.
- Why this job: Make a real difference in people's lives by improving internet connections.
- Qualifications: Experience in tech/telecoms and strong leadership skills required.
- Other info: Inclusive workplace with a commitment to diversity and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as a Technical Services Team Leader
As a Technical Services Team Leader, you will play a key role in the day-to-day management, development, and performance of our 24/7/365 Technical Services team. You’ll ensure the team operates efficiently, maintains high service quality, and meets performance targets while supporting customer issue resolution.
You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
What you’ll be doing
- Managing the day-to-day activities of the team, ensuring adherence to guidelines and processes
- Developing team skills and competencies, including training and personal development plans
- Monitoring performance against objectives, providing support and mentoring where needed
- Leading by example, assisting with hands-on technical work and fault resolution
- Handling escalations, collaborating with internal teams, and managing customer queries/disputes
- Scheduling staff rotas and ensuring effective resource allocation
What You’ll Bring To The Role
- Previous experience in a technology/telecoms environment
- A track record of leading and overseeing a technical service team
- Strong knowledge of networking, VoIP technologies, and internet services (ADSL, FTTC, PSTN)
- Excellent troubleshooting skills and the ability to resolve/escalate complex issues
- Experience working within SLAs, handling escalations, and ensuring customer satisfaction
- Strong communication and interpersonal skills, with the ability to translate technical details for different audiences
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, are a Care Leaver Friendly Employer, and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.
What You Can Expect From Us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
Job Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Customer Service
- Industries: Telecommunications and IT Services and IT Consulting
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Technical Services Team Leader employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Team Leader
✨Tip Number 1
Network like a pro! Get out there and connect with people in the tech and telecoms industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in leading technical teams and resolving complex issues. Use real examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of networking and VoIP technologies. Be ready to discuss how you’ve handled escalations and maintained customer satisfaction in past positions. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our mission of improving digital lives.
We think you need these skills to ace Technical Services Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Team Leader role. Highlight your experience in technology and telecoms, and don’t forget to showcase your leadership skills. We want to see how you’ve managed teams and resolved complex issues!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our mission at CityFibre. We love seeing genuine enthusiasm for improving digital infrastructure.
Showcase Your Technical Skills: Since this role involves a lot of technical know-how, make sure to highlight your expertise in networking, VoIP technologies, and internet services. We want to know how you can contribute to our team’s success and customer satisfaction!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at CityFibre
✨Know Your Tech Inside Out
As a Technical Services Team Leader, you'll need to demonstrate your expertise in networking and VoIP technologies. Brush up on the latest trends and be ready to discuss how you've tackled complex technical issues in the past.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a tech environment. Highlight your experience in managing performance, mentoring team members, and resolving escalations to show that you can lead by example.
✨Understand the Company Culture
Familiarise yourself with the company's values and commitment to diversity and inclusion. Be ready to discuss how you can contribute to creating a sense of belonging within the team and align with their mission to improve digital infrastructure.
✨Practice Problem-Solving Scenarios
Expect to face situational questions during the interview. Prepare for scenarios where you might need to resolve customer disputes or manage team performance under pressure. Practising these will help you articulate your thought process clearly.
