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For Companies At a Glance
- Tasks: Provide exceptional customer support by troubleshooting and resolving network issues.
- Company: Join the UK's largest fibre-only network, setting new standards for digital infrastructure.
- Benefits: Enjoy a hybrid work model, 25 days leave, private medical insurance, and more.
- Why this job: Make a real impact on people's lives by improving internet connections and supporting communities.
- Qualifications: Strong technical background with troubleshooting skills and knowledge of WAN technologies required.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 18000 - 36000 £ per year.
Job Description
This hybrid role offers a great balance of home and office working, with at least three days a week spent in your local office. You\’ll work a rotating four-week shift pattern, including early shifts (08:00–16:30/17:00), late shifts (11:30–20:00), and one week of three 12-hour shifts (Friday to Sunday) followed by four days off.
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as a Technical Service Technician
As a Technical Service Technician, you’ll play a key role in providing exceptional customer support by troubleshooting and resolving network issues. Working within a well-defined process, you’ll use logical thinking to diagnose and resolve faults efficiently, ensuring minimal disruption for customers. You’ll also proactively monitor our network management system to help prevent future incidents, collaborating with the wider Service Desk and NOC teams.
You’ll receive a salary of circa £27,000 per annum, plus a 7.5% shift allowance, performance-related bonus, and a range of benefits designed to support your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Responding to incoming calls from customers, diagnosing faults and providing timely resolutions
- Monitoring the network management system to detect and prevent potential issues
- Escalating complex faults to the appropriate teams when necessary
- Working within agreed SLAs to maintain service excellence
- Collaborating with colleagues across the Service Desk and NOC teams
What You’ll Bring To The Role
A strong technical background with excellent troubleshooting skills. You’ll also have:
- Solid technical support experience
- Knowledge of WAN technologies
- Experience in diagnosing and resolving customer network issues
- Understanding of Internet Services, including DSL, Ethernet, Firewalls, GPON, and routing protocols
- Network administration experience
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.
What You Can Expect From Us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help! #J-18808-Ljbffr
Technical Service Technician employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Technician
✨Tip Number 1
Familiarise yourself with WAN technologies and network troubleshooting techniques. Being able to discuss specific examples of how you've resolved network issues in the past will demonstrate your technical expertise during interviews.
✨Tip Number 2
Showcase your experience with network management systems. Be prepared to explain how you proactively monitored systems in previous roles to prevent issues, as this aligns closely with the responsibilities of the Technical Service Technician position.
✨Tip Number 3
Highlight your ability to work within SLAs and maintain service excellence. Prepare to discuss scenarios where you successfully met or exceeded service level agreements, as this is crucial for the role.
✨Tip Number 4
Emphasise your collaborative skills. Since the role involves working with various teams, be ready to share examples of how you've effectively collaborated with colleagues in past positions to resolve complex issues.
We think you need these skills to ace Technical Service Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Service Technician. Familiarise yourself with the key skills required, such as troubleshooting, network management, and customer support.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support and network technologies. Emphasise your troubleshooting skills and any specific knowledge of WAN technologies or Internet Services that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved network issues in the past and how you can contribute to the company's mission of improving digital infrastructure.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a technical role.
How to prepare for a job interview at CityFibre
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Service Technician. Familiarise yourself with troubleshooting processes, network management systems, and the technologies mentioned in the job description, such as WAN technologies and Internet Services.
✨Showcase Your Technical Skills
Prepare to discuss your technical background and experience in diagnosing and resolving network issues. Be ready to provide specific examples of past challenges you've faced and how you successfully resolved them.
✨Demonstrate Problem-Solving Abilities
During the interview, highlight your logical thinking and problem-solving skills. You might be asked to walk through a hypothetical scenario where you need to troubleshoot a network issue, so practice articulating your thought process clearly.
✨Emphasise Team Collaboration
Since the role involves working closely with the Service Desk and NOC teams, be prepared to discuss your experience in collaborative environments. Share examples of how you've worked effectively with others to achieve common goals.
