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- Tasks: Provide top-notch customer support by troubleshooting network issues and ensuring minimal disruption.
- Company: Join CityFibre, the UK's largest fibre-only network, revolutionising digital infrastructure.
- Benefits: Enjoy a hybrid work model, competitive salary, performance bonuses, and 25 days annual leave.
- Why this job: Make a real impact on people's internet experiences while growing your technical skills in a supportive environment.
- Qualifications: Strong technical background with experience in WAN technologies and customer network issue resolution required.
- Other info: Diversity-focused employer with a commitment to inclusion and employee wellbeing.
The predicted salary is between 21600 - 37800 £ per year.
Client:
CityFibre
Location:
Manchester, United Kingdom
Job Category:
Other
Job hunting resources
–
EU work permit required:
Yes
Job Reference:
1ad5b9410146
Job Views:
3
Posted:
25.08.2025
Expiry Date:
09.10.2025
Job Description:
Job Description
This hybrid role offers a great balance of home and office working, with at least three days a week spent in your local office. You\’ll work a rotating four-week shift pattern, including early shifts (08:00–16:30/17:00), late shifts (11:30–20:00), and one week of three 12-hour shifts (Friday to Sunday) followed by four days off.
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
Job hunting resources
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as aTechnical Service Technician 12m FTC
As a Technical Service Technician, you’ll play a key role in providing exceptional customer support by troubleshooting and resolving network issues. Working within a well-defined process, you’ll use logical thinking to diagnose and resolve faults efficiently, ensuring minimal disruption for customers. You’ll also proactively monitor our network management system to help prevent future incidents, collaborating with the wider Service Desk and NOC teams.
You’ll receive a salary ofcirca £27,000 per annum , plus a shift allowance , performance-related bonus, and a range of benefits designed to support your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
• Responding to incoming calls from customers, diagnosing faults and providing timely resolutions
• Monitoring the network management system to detect and prevent potential issues
• Escalating complex faults to the appropriate teams when necessary
• Working within agreed SLAs to maintain service excellence
• Collaborating with colleagues across the Service Desk and NOC teams
What you’ll bring to the role
A strong technical background with excellent troubleshooting skills. You’ll also have:
• Solid technical support experience
• Knowledge of WAN technologies
• Experience in diagnosing and resolving customer network issues
• Understanding of Internet Services, including DSL, Ethernet, Firewalls, GPON, and routing protocols
• Network administration experience
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by and we’re a partner of . We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out .
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 25/08/2025 by TN United Kingdom
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Technical Service Technician - 12 month FTC employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Technician - 12 month FTC
✨Tip Number 1
Familiarise yourself with WAN technologies and network troubleshooting techniques. This knowledge will not only help you in the interview but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your problem-solving skills by simulating common network issues. Being able to articulate your thought process during the interview can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of CityFibre on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss your experience with customer service. Since this role involves direct interaction with customers, showcasing your ability to handle difficult situations can make a strong impression.
We think you need these skills to ace Technical Service Technician - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical support experience and skills, particularly in troubleshooting and network technologies. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences where you successfully diagnosed and resolved network issues, and explain how you can contribute to CityFibre's mission.
Highlight Relevant Skills: In your application, emphasise your knowledge of WAN technologies, Internet Services, and network administration. Provide examples of how you've used these skills in previous roles to solve problems effectively.
Follow Application Instructions: Ensure you apply through the 'Apply now' button on the StudySmarter website. Double-check that all required documents are included and that your application is submitted before the expiry date.
How to prepare for a job interview at CityFibre
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Service Technician. Familiarise yourself with troubleshooting processes, network management systems, and the specific technologies mentioned in the job description, such as WAN technologies and routing protocols.
✨Showcase Your Technical Skills
Prepare to discuss your technical background and experience in diagnosing and resolving network issues. Be ready to provide examples of past situations where you successfully troubleshot problems, highlighting your logical thinking and problem-solving abilities.
✨Demonstrate Customer Service Orientation
Since the role involves providing exceptional customer support, be prepared to discuss how you handle customer interactions. Share examples of how you've effectively communicated with customers, resolved their issues, and maintained service excellence under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the Technical Service Technician role may face. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
