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- Tasks: Maintain and support the fibre network, ensuring service stability and rapid restoration during outages.
- Company: CityFibre is the UK's largest fibre-only network, setting new standards for digital infrastructure.
- Benefits: Enjoy a salary up to ÂŁ43,000, car allowance, performance bonus, and 25 days annual leave.
- Why this job: Make a real impact on internet connectivity and help communities thrive with innovative solutions.
- Qualifications: Proven technical support experience, strong telecoms knowledge, and relevant qualifications like City & Guilds or a degree.
- Other info: We celebrate diversity and offer support throughout the application process for all candidates.
The predicted salary is between 34000 - 48000 ÂŁ per year.
CityFibre Newcastle Upon Tyne, England, United Kingdom
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CityFibre Newcastle Upon Tyne, England, United Kingdom
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I am searching for talent, that is ready to make history & fulfil their purpose in a growing & dynamic business.
Job Description
**This hybrid role involves working both from home and on-site across the region, requiring flexibility to travel as needed. The position is 37.5 hours per week and includes participation in OOH (on-call and out-of-hours service), including nights, weekends, and occasional overnight stays for planned and unexpected maintenance activities**
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as a Technical Maintenance Engineer
The Technical Maintenance Engineer is responsible for maintaining and supporting the fibre network infrastructure, ensuring service stability, compliance, and rapid restoration during outages. This hybrid role involves both field and desk-based work, collaborating with internal and external teams to deliver technical solutions and support emergency restoration services (ERS).
You’ll receive a salary up to £43,000a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Lead and deliver network maintenance activities including ERS, outages, diversions, and general repairs to ensure service stability and compliance
- Collaborate across internal and external teams to provide technical support, restore services, and manage basic design creation and execution
- Conduct inspections and audits of network assets, reporting degradation or missing components and ensuring accurate data within asset management systems
- Support project planning and execution, including forecasting CAPEX/OPEX, producing high-level engineering input, and facilitating network changes
What you’ll bring to the role
We’re looking for someone with proven experience in delivering technical support across both field and desktop environments, capable of restoring service efficiently and producing basic network designs for execution by internal and external teams.
You’ll also have:
- Strong technical knowledge of telecoms infrastructure, including experience with CityFibre systems, PIA networks, and platforms like Salesforce, Smallworld, QGIS, and DepotNet
- Excellent communication and documentation skills, with the ability to produce industry-standard surveys, installation records, and as-built documentation
- Solid understanding of civil engineering regulations, diversionary works practices, and multiple telecom architectures
- Desirable qualifications include City & Guilds or a degree in IT, Computer Science, Telecommunications, or Engineering, alongside NRSWA accreditation and a valid UK driving licence
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, Care Leaver Covenant and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Telecommunications
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Technical Maintenance Engineer employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Maintenance Engineer
✨Tip Number 1
Familiarise yourself with CityFibre's network infrastructure and services. Understanding their fibre-only network and how it differs from traditional telecoms will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of CityFibre on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience with emergency restoration services (ERS) and how you've handled outages in the past. Real-life examples will demonstrate your capability to manage critical situations effectively.
✨Tip Number 4
Showcase your technical skills by being ready to discuss specific tools and platforms mentioned in the job description, such as Salesforce and QGIS. Highlighting your proficiency with these tools can set you apart from other candidates.
We think you need these skills to ace Technical Maintenance Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and maintenance, particularly in telecoms infrastructure. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that align with the responsibilities of a Technical Maintenance Engineer, such as your ability to manage outages and collaborate with teams.
Showcase Technical Skills: In your application, emphasise your technical knowledge of telecom systems and any relevant software platforms like Salesforce or QGIS. Provide examples of how you've used these skills in previous roles.
Highlight Flexibility and Availability: Since the role requires flexibility for travel and on-call duties, make sure to mention your willingness to work outside standard hours and your ability to adapt to changing schedules.
How to prepare for a job interview at CityFibre
✨Show Your Technical Expertise
Make sure to highlight your technical knowledge of telecoms infrastructure during the interview. Be prepared to discuss your experience with systems like CityFibre, PIA networks, and relevant software platforms such as Salesforce and QGIS.
✨Demonstrate Problem-Solving Skills
Since the role involves restoring services efficiently, be ready to share examples of how you've tackled technical challenges in the past. Discuss specific situations where you successfully resolved outages or conducted maintenance activities.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice explaining complex technical concepts in simple terms, as you'll need to collaborate with both internal teams and external partners. Bring along any documentation you've created to showcase your ability to produce industry-standard records.
✨Emphasise Flexibility and Teamwork
This hybrid role requires flexibility and collaboration. Be prepared to discuss your experience working in both field and desk-based environments, and how you've effectively worked with diverse teams to achieve common goals.
