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- Tasks: Maintain and support the fibre network, ensuring service stability and rapid restoration during outages.
- Company: Join CityFibre, the UK's largest fibre-only network, setting new standards in digital infrastructure.
- Benefits: Enjoy a salary up to £43,000, car allowance, performance bonus, and 25 days annual leave.
- Why this job: Make a real impact on internet connectivity and help communities thrive with innovative solutions.
- Qualifications: Proven technical support experience, strong telecoms knowledge, and relevant qualifications like IT or Engineering.
- Other info: Hybrid role with flexibility, commitment to diversity, and a supportive work culture.
The predicted salary is between 30000 - 43000 £ per year.
CityFibre Peterborough, England, United Kingdom
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CityFibre Peterborough, England, United Kingdom
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I am searching for talent, that is ready to make history & fulfil their purpose in a growing & dynamic business.
**This hybrid role involves working both from home and on-site across the region, requiring flexibility to travel as needed. The position is 37.5 hours per week and includes participation in OOH (on-call and out-of-hours service), including nights, weekends, and occasional overnight stays for planned and unexpected maintenance activities**
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as a Technical Maintenance Engineer
The Technical Maintenance Engineer is responsible for maintaining and supporting the fibre network infrastructure, ensuring service stability, compliance, and rapid restoration during outages. This hybrid role involves both field and desk-based work, collaborating with internal and external teams to deliver technical solutions and support emergency restoration services (ERS).
You’ll receive a salary up to £43,000 a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Lead and deliver network maintenance activities including ERS, outages, diversions, and general repairs to ensure service stability and compliance
- Collaborate across internal and external teams to provide technical support, restore services, and manage basic design creation and execution
- Conduct inspections and audits of network assets, reporting degradation or missing components and ensuring accurate data within asset management systems
- Support project planning and execution, including forecasting CAPEX/OPEX, producing high-level engineering input, and facilitating network changes
What you’ll bring to the role
We’re looking for someone with proven experience in delivering technical support across both field and desktop environments, capable of restoring service efficiently and producing basic network designs for execution by internal and external teams.
You’ll also have:
- Strong technical knowledge of telecoms infrastructure, including experience with CityFibre systems, PIA networks, and platforms like Salesforce, Smallworld, QGIS, and DepotNet
- Excellent communication and documentation skills, with the ability to produce industry-standard surveys, installation records, and as-built documentation
- Solid understanding of civil engineering regulations, diversionary works practices, and multiple telecom architectures
- Desirable qualifications include City & Guilds or a degree in IT, Computer Science, Telecommunications, or Engineering, alongside NRSWA accreditation and a valid UK driving licence
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, Care Leaver Covenant and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Telecommunications
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Technical Maintenance Engineer employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Maintenance Engineer
✨Tip Number 1
Familiarise yourself with CityFibre's network infrastructure and services. Understanding their fibre-only network and how it operates will give you an edge during interviews, as you'll be able to speak knowledgeably about their systems and the role's requirements.
✨Tip Number 2
Network with current or former employees of CityFibre on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare for technical questions related to telecoms infrastructure and civil engineering regulations. Brush up on your knowledge of PIA networks and relevant software tools like Salesforce and QGIS, as these are crucial for the role.
✨Tip Number 4
Showcase your flexibility and readiness for hybrid work during discussions. Emphasising your ability to adapt to both fieldwork and desk-based tasks will demonstrate that you're well-suited for the dynamic nature of this position.
We think you need these skills to ace Technical Maintenance Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Maintenance Engineer at CityFibre. Highlight your relevant experience in maintaining telecoms infrastructure and your ability to work both in the field and from home.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your technical knowledge of telecoms systems, your communication skills, and any relevant qualifications such as City & Guilds or a degree in IT or Engineering.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that demonstrate your ability to deliver technical support and collaborate with teams effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CityFibre
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of telecoms infrastructure, especially CityFibre systems and PIA networks. Be prepared to discuss specific technologies and platforms like Salesforce and QGIS, as this will demonstrate your expertise and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of examples where you've successfully restored services during outages or collaborated with teams to deliver technical solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Communication Skills
Since the role involves collaboration with various teams, emphasise your ability to communicate effectively. Prepare to discuss how you document processes and produce industry-standard surveys and installation records, as these are crucial for maintaining service stability.
✨Demonstrate Flexibility and Commitment
Given the hybrid nature of the role and the requirement for on-call duties, express your willingness to adapt to changing schedules and travel as needed. Share any previous experiences that showcase your flexibility and commitment to meeting business needs.
