At a Glance
- Tasks: Lead service transition activities and ensure seamless implementation of new services.
- Company: Join the UK's largest fibre-only network, setting new standards for digital infrastructure.
- Benefits: Enjoy a salary up to £58,000, performance bonuses, and 25 days annual leave.
- Other info: Hybrid role with a commitment to diversity, inclusion, and employee wellbeing.
- Why this job: Make a real impact on internet connections and support communities in their digital lives.
- Qualifications: Process-driven with strong analytical skills and experience in managing transition projects.
The predicted salary is between 43200 - 64800 £ per year.
This job is brought to you by Jobs/Redefined, the UK\'s leading over-50s age inclusive jobs board.
Company Description
Job Description
This hybrid role offers a great balance of home and office working. You\'ll join your colleagues in your local office at least 2 days a week with occasional travel to client sites
As the UK\'s largest fibre-only network, and its only proven wholesale challenger, we\'re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as a Service Transition Manager 12m FTC
Our Service Transition Manager will lead service transition activities, working closely with business owners, project managers, design and operations teams, as well as partners and suppliers, to ensure the seamless implementation of new services. This role will be responsible for establishing and documenting Service Management procedures, with a focus on measurable performance and continuous improvement following launch.
You\'ll receive a salary of up to £58,000, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Develop end-to-end support structures for new services, including Processes, SLAs, and KPIs
- Ensure effective Transfer to Operations, complying with Service Readiness and maintaining high standards for operational support material
- Provide and maintain fully documented services aligned with ITIL best practices and ensure lifecycle resourcing, training, tooling, support, and documentation with formal sign-off
- Represent Operations in project meetings to implement service acceptance criteria and align 3rd party contracts with the support model
- Define and deliver the end-to-end support model with Service Design and stakeholders
- Identify and manage Operations risks and participate in stakeholder groups to improve delivery efficiency and processes
What you\'ll bring to the role
Process-driven with a strong focus on adhering to procedures and optimising workflows for greater efficiency and quality. You\'ll also have:
- A methodical and organised approach to work, with excellent skills in planning, prioritising, and attention to detail
- Strong analytical abilities, capable of evaluating complex information, identifying trends, and making data-driven decisions
- Proven experience in managing and delivering successful transition or transformation projects, driving change and implementing new processes
- In-depth knowledge of field operations within telecoms, with experience in supporting or working alongside field teams
- The ability to represent Operations in project meetings, aligning service acceptance criteria and ensuring a seamless transition to operations
Diversity, Inclusion & Belonging
We\'re a Times Top 50 Employer for Gender Equality. We\'re endorsed by WORK180 and we\'re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we\'re a Disability Confident Employer. Working together with our Employee Networks, we\'re wholly committed to ensuring that our people\'s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you\'d like to explore our culture and values, check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Qualifications
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
#J-18808-LjbffrService Transition Manager - 12 month FTC in Irlam employer: CityFibre
CityFibre is an exceptional employer that prioritises employee wellbeing and growth, offering a hybrid work model that balances home and office life. With a commitment to diversity and inclusion, as well as a comprehensive benefits package including 25 days of annual leave and private medical insurance, employees are supported both personally and professionally. Joining CityFibre means being part of a forward-thinking team dedicated to revolutionising digital infrastructure while fostering a culture where every voice is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager - 12 month FTC in Irlam
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily emphasises the importance of service management procedures. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to quality and efficiency.
✨Tip Number 2
Network with professionals in the telecoms industry, especially those who have experience in service transition or transformation projects. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed risks and improved delivery efficiency in past roles. This will showcase your analytical abilities and your methodical approach to problem-solving, which are key for this position.
✨Tip Number 4
Research CityFibre's culture and values, particularly their commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs can set you apart during the interview process.
We think you need these skills to ace Service Transition Manager - 12 month FTC in Irlam
Some tips for your application 🫡
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that align with the Service Transition Manager role. Focus on your process-driven approach, project management experience, and any telecoms knowledge you possess.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how you've successfully managed transitions or transformations in previous roles, and express your enthusiasm for contributing to CityFibre's mission.
Highlight Relevant Achievements:In your application, emphasise any measurable achievements from past projects, such as improved efficiency or successful implementation of new processes. Use data to back up your claims, as this aligns with the company's focus on performance and continuous improvement.
Showcase Soft Skills:Don't forget to mention your soft skills, such as communication and teamwork. The role requires collaboration with various stakeholders, so demonstrating your ability to work well with others will strengthen your application.
How to prepare for a job interview at CityFibre
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Transition Manager. Familiarise yourself with key concepts like SLAs, KPIs, and ITIL best practices, as these will likely come up during your interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing transition or transformation projects. Be ready to provide specific examples of how you've driven change and implemented new processes successfully.
✨Demonstrate Analytical Skills
Since strong analytical abilities are crucial for this role, be prepared to discuss how you've evaluated complex information in the past. Highlight any instances where your data-driven decisions led to improved outcomes.
✨Emphasise Team Collaboration
This role requires working closely with various teams and stakeholders. Share examples of how you've effectively collaborated with others, particularly in project meetings, to ensure seamless transitions and align service acceptance criteria.
