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- Tasks: Lead teams to ensure high-quality customer installations and operational excellence.
- Company: Join the UK's largest fibre-only network, setting new standards in digital infrastructure.
- Benefits: Enjoy a salary up to £70,000, car allowance, performance bonus, and 25 days annual leave.
- Why this job: Make a real impact on communities by improving internet connections and supporting economic growth.
- Qualifications: Strong leadership skills, experience in fast-paced environments, and proficiency in MS Office required.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 42000 - 84000 £ per year.
This hybrid role offers a great balance of home and office working. You'll typically spend 4 days a week on-site or attending various meeting locations.
As the UK's largest fibre-only network, and its only proven wholesale challenger, we're busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
Joining us as a Senior Operations Manager - 12m FTC, you will play a critical role in ensuring high-quality customer installations across our full fibre network (FFN), with customer satisfaction at the heart of everything we do. You will lead operational excellence across all live cities, maintaining the highest standards of safety, quality, and performance while managing supplier relationships, installation governance, and financial oversight. Health and safety will be your number one priority, ensuring seamless service delivery and operational success.
You will receive a salary of up to £70,000, a car allowance, a performance-related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Lead and manage direct and indirect teams to deliver operational excellence, ensuring safety and quality remain the top priorities.
- Oversee installation partners to achieve a 97.5% Right First Time (RFT) target and maintain consistent operational performance.
- Manage repair and maintenance activities to minimise downtime and optimise network reliability.
- Conduct and govern audits across installations, PIA, and fibre exchanges to ensure compliance and quality.
- Drive contract governance with suppliers, ensuring adherence to SLAs, mitigating risks, and identifying cost-saving opportunities.
- Manage significant budgets, overseeing costs effectively across direct labour, suppliers, and overtime spend.
What you'll bring to the role:
- Strong leadership and operational management skills with the ability to drive high performance.
- Proven experience managing teams and supplier relationships in a fast-paced environment.
- Strong problem-solving and analytical skills to manage complex operational challenges.
- Excellent communication and stakeholder management abilities.
- Experience in project/programme management with a focus on continuous improvement.
Diversity, Inclusion & Belonging:
We're a Times Top 50 Employer for Gender Equality. We're endorsed by WORK180 and we're a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we're a Disability Confident Employer. Working together with our Employee Networks, we're wholly committed to ensuring that our people's voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre.
If you'd like to explore our culture and values, check out The CityFibre Way.
What you can expect from us:
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family-friendly and menopause policies.
Qualifications:
- Valid UK driving licence.
- Knowledge of fibre optic networks and PIA standards (desirable).
- Proficiency in MS Office and CRM systems (Salesforce preferred).
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us. We want to help!
Senior Operations Manager - 12 month FTC employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager - 12 month FTC
✨Tip Number 1
Familiarise yourself with the latest trends in fibre optic networks and installation processes. Understanding the technical aspects will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the telecommunications industry, especially those who have experience in operations management. Engaging with them can provide you with valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven operational excellence in previous roles. Highlighting your achievements in managing teams and supplier relationships will showcase your capability to meet the demands of this position.
✨Tip Number 4
Research CityFibre's culture and values thoroughly. Being able to articulate how your personal values align with theirs during the interview can set you apart as a candidate who is not only qualified but also a great cultural fit.
We think you need these skills to ace Senior Operations Manager - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in leading teams and managing supplier relationships. Use specific examples that demonstrate your problem-solving skills and ability to drive performance.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with their commitment to diversity and inclusion, and provide examples of how you've contributed to operational excellence in previous roles.
Highlight Relevant Skills: Emphasise your leadership and communication skills, as well as your experience with project management and continuous improvement. Make sure to mention any familiarity with fibre optic networks and PIA standards, as these are desirable qualifications for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an operations management role.
How to prepare for a job interview at CityFibre
✨Showcase Your Leadership Skills
As a Senior Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams and driven high performance in previous roles. Highlight specific situations where your leadership made a significant impact.
✨Understand the Company’s Values
Familiarise yourself with the company's commitment to diversity, inclusion, and belonging. Be ready to discuss how you can contribute to these values and create an inclusive environment within your team.
✨Prepare for Operational Challenges
Expect questions about managing complex operational challenges. Think of examples from your past experiences where you effectively solved problems or improved processes, particularly in fast-paced environments.
✨Know Your Numbers
Since the role involves managing significant budgets, be prepared to discuss your experience with financial oversight. Bring examples of how you've successfully managed costs and identified savings opportunities in previous positions.
