Production Planning Demand Manager

Role Overview

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office as and when required.

As the UK’s largest fibre-only network and its only proven wholesale challenger, we’re setting new standards for digital infrastructure. Our network is designed from scratch for the internet, making it greener, more reliable, and future-ready. Our products lead the market in speed, value, and service, helping businesses innovate, supporting communities, and fostering economic growth both locally and nationally.

Position: Production Planning Demand Manager

The Production Planning Demand Manager ensures resolver groups, desk operations, and productivity align with budgets and plans. You will collaborate with internal teams to balance supply and demand for SLA compliance and oversee scaling assumptions to optimise business performance.

Salary & Benefits: Up to £60,000, performance-related bonus, and benefits supporting your financial, physical, and mental wellbeing.

Key Responsibilities:

• Develop scalable plans to meet contractual performance targets
• Collaborate with stakeholders to align supply lines with future demand
• Track and analyse key performance metrics, identifying risks and opportunities
• Ensure optimal resource deployment to maintain efficiency and performance
• Manage shrinkage, leakage, overtime, and workforce upskilling
• Leverage data insights to enhance efficiency, processes, and resource allocation

Candidate Requirements:

Proven strong strategic leadership of people, processes, and systems, with experience in CRM overhauling and transformation. Additionally, you will have:

• Demand planning and forecast experience to align sales and workforce requirements
• Expertise in supply chain management to coordinate operations seamlessly with partners and customers
• Advanced data analysis skills for complex queries and decision-making

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and a partner of Diversifying. We are committed to the Armed Forces Covenant and are a Disability Confident Employer. We promote a culture where everyone’s voice is heard and valued. Learn more about our culture and values at The CityFibre Way .

What We Offer

Support for your growth and a comprehensive benefits package, including 25 days\’ annual leave, a birthday day off, charity leave, private medical insurance, and family-friendly policies.

Additional Information

We celebrate diversity and are committed to creating an inclusive environment. No matter your background or circumstances, we welcome your application. For support or adjustments during the application process, contact us at

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