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For Companies At a Glance
- Tasks: Lead property installations and ensure top-notch customer service.
- Company: Join CityFibre, the UK's largest fibre-only network, driving digital infrastructure innovation.
- Benefits: Enjoy a salary up to £60,000, car allowance, performance bonuses, and 25 days' leave.
- Why this job: Be part of a greener, reliable network that supports communities and economic growth.
- Qualifications: Experience in leading teams, stakeholder management, and operational process improvement required.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 43200 - 84000 £ per year.
This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week. As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for digital infrastructure. Our network is greener, more reliable, and future-ready, supporting businesses, communities, and economic growth.
As an Operations Manager, you’ll oversee property installations across live cities, supporting network rollout. Leading internal teams and external partners, you’ll ensure high-quality, Right First Time (RFT) installations with excellent customer service and operational efficiency. Your focus on install volumes will uphold our reputation for reliability and excellence.
Salary and Benefits
Salary up to £60,000, plus a car allowance, performance bonus, and benefits supporting your wellbeing.
Key Responsibilities
- Manage performance of installation partners to meet RFT and service targets
- Ensure efficient internal resource allocation
- Lead field installation activities and resolve issues
- Conduct After Action Reviews for in-life service incidents
- Report on operational performance and implement improvements
Candidate Profile
You should be an operational leader with strong commercial awareness and a customer-first approach. Essential skills include:
- Experience leading multi-skilled teams
- Stakeholder and partner management skills
- Proven ability to improve operational processes
- Proficiency with Salesforce, ServiceNow, MS Office
- Excellent communication, analytical, problem-solving skills
- Resilient and proactive leadership style
Diversity & Inclusion
We’re committed to equality and diversity, recognized as a Top 50 Employer for Gender Equality, endorsed by WORK180, and a Disability Confident Employer. We foster an inclusive culture where everyone’s voice is valued.
What We Offer
Support for your growth and wellbeing, including 25 days’ leave, birthday and charity days off, private medical insurance, and family-friendly policies.
We welcome applications from all backgrounds. If you need support or adjustments during the application process, contact us.
Operations Manager - Field Support Services employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Field Support Services
✨Tip Number 1
Familiarise yourself with CityFibre's operations and values. Understanding their commitment to quality installations and customer service will help you align your experience with their expectations during discussions.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the Operations Manager role, which can be invaluable during interviews.
✨Tip Number 3
Prepare examples of how you've successfully led teams and improved operational processes in previous roles. Be ready to discuss these experiences in detail, as they will demonstrate your capability to meet the job requirements.
✨Tip Number 4
Showcase your proficiency with tools like Salesforce and ServiceNow. If you have any certifications or training in these areas, mention them during your conversations to highlight your technical skills relevant to the role.
We think you need these skills to ace Operations Manager - Field Support Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in overseeing installations and managing teams. Use specific examples that demonstrate your ability to meet service targets and improve operational processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at CityFibre and explain how your skills align with their requirements. Mention your experience with stakeholder management and your customer-first approach, as these are key aspects of the job.
Highlight Relevant Skills: Emphasise your proficiency with tools like Salesforce and ServiceNow, as well as your analytical and problem-solving skills. These are essential for the Operations Manager role and should be clearly stated in both your CV and cover letter.
Showcase Leadership Experience: Provide examples of your leadership style and how you've successfully led multi-skilled teams in the past. This will demonstrate your capability to manage performance and resolve issues effectively, which is crucial for this position.
How to prepare for a job interview at CityFibre
✨Understand the Company and Its Values
Before your interview, take some time to research CityFibre and its commitment to digital infrastructure. Familiarise yourself with their values, especially their focus on reliability and customer service, as this will help you align your answers with what they prioritise.
✨Showcase Your Leadership Experience
As an Operations Manager, you'll need to demonstrate your ability to lead multi-skilled teams. Prepare specific examples from your past roles where you've successfully managed teams, resolved conflicts, or improved operational processes to highlight your leadership style.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you've had to manage installation challenges or improve service delivery, and be ready to discuss the outcomes and lessons learned.
✨Highlight Your Technical Proficiency
Since the role requires proficiency in tools like Salesforce and ServiceNow, be prepared to discuss your experience with these platforms. If possible, provide examples of how you've used technology to enhance operational efficiency or customer satisfaction in previous roles.
