Network Maintenance Supervisor

CityFibre Newcastle Upon Tyne, England, United Kingdom

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This hybrid role involves working both from home and on-site across the region, requiring flexibility to travel as needed. The position is 37.5 hours per week and includes participation in OOH (on-call and out-of-hours services), including nights, weekends, and occasional overnight stays for planned and unexpected maintenance activities.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Network Maintenance Supervisor

The Network Maintenance Supervisor is responsible for safeguarding CityFibre’s network infrastructure across a national area, overseeing civil and fibre construction activities. The role ensures timely, compliant delivery of maintenance and diversionary works, supporting out-of-hours operations and emergency restoration services.

You’ll receive a salary up to £43,000, a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Act as the first responder and point of contact for ERS, Section 81s, network damages, and diversionary works
• Conduct impact assessments, manage cable migrations, and coordinate with external stakeholders to meet delivery milestones
• Perform routine asset inspections, document findings, and arrange corrective actions to maintain network integrity
• Support complex maintenance tasks and ensure high standards of safety, quality, and compliance across all field activities

What you’ll bring to the role

Someone with the skills and experience for this role would be adept at supervising field-based fibre and civils maintenance, managing emergency and planned works, ensuring compliance with safety and street works regulations, and coordinating with multiple stakeholders to protect and maintain telecoms infrastructure.

You’ll also have:

• Proven supervisory experience in utilities or telecoms, with strong knowledge of NRSWA and fibre network infrastructure
• Hands-on experience in OSP telecoms build including civils, cabling, and splicing, with solid understanding of CDM regulations
• Skilled in risk assessment, stakeholder negotiation, and managing contracted engineering works under pressure
• Proficient in Microsoft Office tools and familiar with workflow and planning software such as QGIS, Salesforce, or ServiceNow

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, Care Leaver Covenant and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!

Note: This description retains the core responsibilities and qualifications as in the original posting while removing unrelated content and ensuring accessible, standards-compliant formatting.