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- Tasks: Supervise network maintenance and ensure timely delivery of essential services.
- Company: Join the UK's largest fibre-only network, setting new digital standards.
- Benefits: Enjoy 25 days leave, private medical insurance, and a birthday day off.
- Why this job: Make a real impact on the future of digital infrastructure.
- Qualifications: Experience in utilities or telecoms with strong knowledge of fibre networks.
- Other info: Flexible hybrid role with excellent career growth and a commitment to diversity.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
This hybrid role involves working both from home and on-site across the region, requiring flexibility to travel as needed. The position is 37.5 hours per week and includes participation in on-call and out-of-hours services, including nights, weekends, and occasional overnight stays for planned and unexpected maintenance activities. As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future.
The Network Maintenance Supervisor is responsible for safeguarding CityFibre’s network infrastructure across a national area, overseeing civil and fibre construction activities. The role ensures timely, compliant delivery of maintenance and diversionary works, supporting out-of-hours operations and emergency restoration services. You’ll receive a salary up to £43,000, a car allowance, a performance‑related bonus, and a range of benefits to support your financial, physical, and mental wellbeing.
Responsibilities
- Act as the first responder and point of contact for ERS, Section 81s, network damages, and diversionary works.
- Conduct impact assessments, manage cable migrations, and coordinate with external stakeholders to meet delivery milestones.
- Perform routine asset inspections, document findings, and arrange corrective actions to maintain network integrity.
- Support complex maintenance tasks and ensure high standards of safety, quality, and compliance across all field activities.
Qualifications
- Proven supervisory experience in utilities or telecoms, with strong knowledge of NRSWA and fibre network infrastructure.
- Hands‑on experience in OSP telecoms build including civils, cabling, and splicing, with solid understanding of CDM regulations.
- Skilled in risk assessment, stakeholder negotiation, and managing contracted engineering works under pressure.
- Proficient in Microsoft Office tools and familiar with workflow and planning software such as QGIS, Salesforce, or ServiceNow.
Benefits
- 25 days annual leave.
- A day off on your birthday.
- A day off to support a charity or organisation of choice.
- Private medical insurance.
- Family‑friendly and menopause policies.
- Various wellbeing and savings initiatives.
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, Care Leaver Covenant, and are a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre.
Additional Information
If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
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Network Maintenance Supervisor employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Maintenance Supervisor
✨Tip Number 1
Network with industry professionals! Attend local meetups or online webinars related to telecoms and utilities. This is a great way to get your name out there and learn about potential job openings before they’re advertised.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and reflects your skills in network maintenance and supervision. Engage with posts from companies you’re interested in, and don’t be shy to reach out to recruiters directly.
✨Tip Number 3
Prepare for interviews by practising common questions related to network maintenance and civil construction. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles, including those that might not be listed elsewhere.
We think you need these skills to ace Network Maintenance Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Maintenance Supervisor role. Highlight your supervisory experience in utilities or telecoms, and don’t forget to mention your knowledge of NRSWA and fibre network infrastructure. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your hands-on experience in OSP telecoms build can benefit us. Be sure to mention any relevant projects you've worked on that demonstrate your ability to manage contracted engineering works under pressure.
Showcase Your Soft Skills: While technical skills are crucial, we also value soft skills like stakeholder negotiation and risk assessment. Make sure to include examples of how you've successfully navigated challenges in these areas. It’ll help us see how you can fit into our team culture!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at CityFibre
✨Know Your Stuff
Make sure you brush up on your knowledge of NRSWA and fibre network infrastructure. Be ready to discuss your hands-on experience with OSP telecoms build, including civils, cabling, and splicing. This will show that you’re not just familiar with the theory but have practical skills too.
✨Showcase Your Leadership Skills
As a Network Maintenance Supervisor, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully managed teams in high-pressure situations, especially in utilities or telecoms. Highlight your ability to negotiate with stakeholders and manage contracted engineering works.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, like network damages or emergency restoration services. Think through potential scenarios and how you would conduct impact assessments or coordinate with external stakeholders to meet delivery milestones.
✨Familiarise Yourself with Tools
Since proficiency in Microsoft Office and planning software like QGIS, Salesforce, or ServiceNow is important, make sure you can discuss your experience with these tools. If you’ve used them in past roles, be prepared to share how they helped you achieve your goals.
