Performance & Analytics Manager (12m FTC) in Milton Keynes

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least two days a week.

As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be. Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives. At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.

You’ll play a key role in shaping how data drives performance across our Field Operations, leading the development of insight and reporting that enables smarter decision-making, improves operational efficiency, and supports the delivery of long-term strategic outcomes. You’ll receive a salary of up to £70,000 and a performance related bonus.

This is some of what you can expect to be doing:

• Lead the collection, analysis and dashboarding of operational data, creating a single source of truth across Field Operations
• Develop and maintain KPIs, providing insight to support performance tracking, target setting and strategic decision-making
• Own weekly and monthly reporting governance, delivering clear and impactful performance insights to stakeholders
• Use data to identify trends, inefficiencies and opportunities, driving continuous improvement across operations
• Influence project prioritisation and scope, ensuring initiatives deliver measurable value and return on investment
• Partner with operational and cross-functional teams to provide analytical support and improve business performance

What you’ll bring to the role:

• Strong analytical capability with proven experience translating complex data into actionable insight within an operational environment.
• Experience in operational performance analysis or a similar data-driven role
• Strong proficiency with data analysis and visualisation tools (e.g. Excel, SQL, Power BI, Tableau)
• Ability to create clear, impactful reporting and communicate insights to a range of stakeholders
• Strong problem-solving skills with a focus on continuous improvement and operational excellence
• Experience working with operational processes and supporting decision-making through data

Life at CityFibre: Everyone deserves to feel heard, valued and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.

We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life – including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family‑friendly policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!