Installation Delivery Executive - 12 month FTC in Glasgow

Full-time Division: Customer Job Description This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week. As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be. Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally. What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people! Joining us as an Installation Delivery Executive - 12m FTC The Installation Delivery Executive will ensure high-quality service delivery and seamless service management for ISPs by proactively coordinating all aspects of the installation process. This stakeholder-facing role involves managing expectations, driving internal teams, and maintaining strong relationships with clients and suppliers to meet business needs and deliver exceptional customer service. You’ll receive a salary of up to £39,000, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing: Manage forecast-to-actual installations, collaborating with installation partners to meet regional and city targets Provide accurate reporting on service performance, connected services, and service improvement plans Monitor and address risks to service targets, ensuring customer satisfaction Managing local authority civil permits to ensure compliance is met Managing our internal resource availability and scheduling it through a workforce management system Build and maintain strong relationships with clients, internal teams, and key suppliers What you’ll bring to the role Strong service delivery experience, excellent coordination and administration skills, and the ability to build strong working relationships. You’ll also have: Excellent communication skills, both written and verbal, with a customer-focused approach Experience with CRM systems, such as Salesforce and ServiceNow Experience in Telecoms, Construction, or Utilities A self-starter, resourceful and confident in managing tasks Strong time management skills and the ability to thrive in a fast-paced environment Diversity, Inclusion & Belonging We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way . What you can expect from us We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies. Additional Information We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [emailprotected] . We want to help! #J-18808-Ljbffr