At a Glance
- Tasks: Lead and motivate a team of Customer Field Engineers in delivering top-notch service.
- Company: Join CityFibre, a leader in fibre network solutions.
- Benefits: Competitive salary, travel opportunities, and career development.
- Other info: Dynamic role with regular travel across North East England and Scotland.
- Why this job: Make a real difference in customer satisfaction and network quality.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 27040 - 30000 £ per year.
CityFibre is seeking a Customer Field Team Leader for a field-based role covering North East England and Scotland’s Central/Eastern region, with regular travel to the patch. You will lead, motivate and develop a team of Customer Field Engineers to deliver safe, high-quality work and best-in-class customer outcomes.
You’ll oversee civils, repairs and installations, conduct safety checks, manage customer escalations, and ensure right-first-time delivery across the network while maintaining KPIs.
We think you need these skills to ace Customer Field Team Leader – Fibre Network & Field Ops in Glasgow
Team Leadership
Motivational Skills
Customer Service
Safety Management
Civils Oversight
Repairs Management
Installations Management
