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- Tasks: Lead exciting telecoms projects and enhance customer experiences with major clients like Vodafone.
- Company: Join CityFibre, the UK's largest fibre-only network, setting new digital standards.
- Benefits: Enjoy a competitive salary, car allowance, 25 days leave, and wellness initiatives.
- Why this job: Make a real impact on communities by improving their digital lives.
- Qualifications: Project management experience, strong stakeholder skills, and a tech-savvy mindset.
- Other info: Hybrid working model with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
This hybrid role offers a great balance of home and office working. You\’ll join your colleagues in one of our offices on an adhoc basis.
As the UK\’s largest fibre-only network, and its only proven wholesale challenger, we\’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as a Customer Project Manager
Join CityFibre as a Customer Project Manager and lead the delivery of complex, customer-facing telecoms projects across national and local networks. You\’ll manage end-to-end onboarding, integration, and migration activities for major clients like Vodafone, ensuring seamless execution and stakeholder alignment. This is a high-impact role requiring strong project delivery experience, technical understanding, and excellent client engagement skills.
You\’ll receive a competitive salary, a car allowance and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Leading the onboarding and integration of residential products for key clients like Vodafone and Three
- Manage the delivery of national-to-local network rollouts, and manage capacity and resiliency programmes to enhance network performance and reliability
- Managing project plans across IT, network, billing and service design to ensure smooth delivery
- Working closely with internal teams and external partners to meet agreed milestones and outcomes
- Supporting customer migrations and ensuring a positive experience throughout the transition
What you\’ll bring to the role
This role requires a confident and experienced project manager with strong technical understanding, stakeholder engagement skills, and the ability to deliver complex customer-facing projects.
You\’ll also have:
- Experience delivering projects using Agile and Waterfall methodologies
- Strong stakeholder and client relationship management
- Ability to manage risks, issues, and performance across multiple workstreams
- Confident in presenting and communicating with internal and external teams
- Consultancy mindset with a practical approach to problem solving
- Prince2 (desirable)
Diversity, Inclusion & Belonging
We\’re a Times Top 50 Employer for Gender Equality. We\’re endorsed by WORK180 and we\’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, are a Care Leaver Friendly Employer, and we\’re a Disability Confident Leader. Working together with our Employee Communities, we\’re wholly committed to ensuring that our people\’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you\’d like to explore our culture and values, check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Qualifications
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email careers@cityfibre.com. We want to help!
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Customer Project Manager - 12 month FTC employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Project Manager - 12 month FTC
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show us that you understand their mission and how you can contribute as a Customer Project Manager. Tailor your answers to highlight your relevant experience!
✨Tip Number 3
Practice your pitch! Be ready to explain your project management experience and how you've successfully delivered complex projects. We want to hear about your problem-solving skills and how you engage with stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team at CityFibre.
We think you need these skills to ace Customer Project Manager - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Project Manager role. Highlight your project delivery experience and any relevant technical skills that align with what we're looking for. This shows us you understand the role and are genuinely interested!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed complex projects and engaged with stakeholders in the past.
Showcase Your Methodologies: Since we value both Agile and Waterfall methodologies, make sure to mention your experience with these in your application. We want to see how you’ve applied these methods in real-world scenarios to deliver successful outcomes.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you receive updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at CityFibre
✨Know Your Projects Inside Out
Before the interview, make sure you’re familiar with the types of projects you’ll be managing. Brush up on your experience with Agile and Waterfall methodologies, and be ready to discuss specific examples where you successfully led complex customer-facing projects.
✨Showcase Your Stakeholder Skills
This role requires strong stakeholder engagement, so prepare to share how you've built and maintained relationships with clients and internal teams. Think of a few scenarios where you navigated challenges or conflicts and turned them into positive outcomes.
✨Demonstrate Your Technical Understanding
As a Customer Project Manager, you’ll need a solid grasp of technical concepts. Be prepared to discuss how you’ve managed project plans across IT, network, billing, and service design. Highlight any relevant technical skills that could set you apart from other candidates.
✨Emphasise Your Problem-Solving Mindset
CityFibre values a consultancy mindset, so come equipped with examples of how you’ve approached problem-solving in past roles. Share specific instances where you identified risks or issues and how you effectively managed them to ensure project success.
