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For Companies At a Glance
- Tasks: Manage customer interactions and resolve issues for a seamless experience.
- Company: Join the UK's largest fibre-only network, setting new digital infrastructure standards.
- Benefits: Enjoy hybrid working, 25 days leave, private medical insurance, and more.
- Why this job: Make a real impact on people's digital lives while growing your career.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office required.
- Other info: We celebrate diversity and support all applicants throughout the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Job Description
This hybrid role offers a great balance of home and office working. You\’ll join your colleagues in your local office on Wednesday and Thursday per week.
As the UK\’s largest fibre-only network, and its only proven wholesale challenger, we\’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as a Customer Engagement Executive
The Customer Engagement Executive plays a key role in managing and resolving customer interactions with CityFibre, ensuring a seamless and positive experience throughout the customer journey.
You\’ll receive a competitive salary a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Own and resolve customer issues from initial contact through to resolution, ensuring timely updates and a high standard of service
- Manage executive complaints and social media interactions, maintaining clear communication with internal teams and external partners
- Log, track, and report on issues using systems like ServiceNow and Salesforce, while identifying trends and proposing continuous improvements
- Support team development through training input, performance monitoring, and participation in corrective action meetings
What you\’ll bring to the role
As a Customer Engagement Executive, you\’ll be the driving force behind exceptional customer experiences, resolving issues, building relationships, and making confident decisions with autonomy
You\’ll also have:
- Proven experience in customer-facing or complaints resolution roles, with a passion for delivering excellent service
- Strong investigative and communication skills, both written and verbal, to handle and resolve customer issues effectively
- Proficient in Microsoft Office and capable of managing multiple digital platforms simultaneously. Highly organised with the ability to prioritise workload and maintain accuracy under pressure
Diversity, Inclusion & Belonging
We\’re a Times Top 50 Employer for Gender Equality. We\’re endorsed by WORK180 and we\’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Silver Covenant, Care Leaver Covenant and we\’re a Disability Confident Leader. Working together with our Employee Communities, we\’re wholly committed to ensuring that our people\’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you\’d like to explore our culture and values, check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Qualifications
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at We want to help!
Customer Engagement Executive - 12 month FTC employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Executive - 12 month FTC
✨Tip Number 1
Familiarise yourself with CityFibre's products and services. Understanding their fibre-only network and how it benefits customers will help you engage more effectively during interviews and discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Be prepared to share examples of how you've successfully resolved customer issues in the past, as this role heavily focuses on customer engagement.
✨Tip Number 3
Showcase your proficiency with digital platforms like ServiceNow and Salesforce. If you have experience with these tools, be ready to discuss how you've used them to track and resolve customer interactions.
✨Tip Number 4
Highlight your organisational skills and ability to manage multiple tasks under pressure. Prepare to discuss specific strategies you've used to prioritise workload and maintain accuracy in fast-paced environments.
We think you need these skills to ace Customer Engagement Executive - 12 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Engagement Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer-facing roles. Use bullet points to make it easy to read, and include specific examples of how you've resolved customer issues or improved service.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention your investigative and communication skills, and provide examples of how you've successfully managed customer interactions in the past.
Highlight Relevant Skills: Make sure to emphasise your proficiency in Microsoft Office and any experience with digital platforms like ServiceNow and Salesforce. Mention your organisational skills and ability to prioritise tasks, especially under pressure.
How to prepare for a job interview at CityFibre
✨Showcase Your Customer Service Skills
As a Customer Engagement Executive, your ability to handle customer interactions is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or complaints, highlighting your communication and problem-solving skills.
✨Familiarise Yourself with Relevant Tools
Since the role involves using systems like ServiceNow and Salesforce, it’s beneficial to have a basic understanding of these platforms. If you have experience with similar tools, be ready to discuss how you used them to track and resolve customer issues.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tasks under pressure. Be prepared to talk about how you prioritise your workload and maintain accuracy, especially in high-stress situations. Consider sharing specific strategies or tools you use to stay organised.
✨Emphasise Your Commitment to Diversity and Inclusion
CityFibre values diversity and inclusion, so it’s important to express your alignment with these principles. Share any experiences you have that demonstrate your commitment to creating an inclusive environment, whether in previous roles or community involvement.
