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- Tasks: Resolve customer complaints and ensure a seamless experience across all channels.
- Company: Join CityFibre, the UK's largest fibre-only network, setting new standards for digital infrastructure.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a birthday day off.
- Why this job: Be part of a team that values diversity and supports your personal and professional growth.
- Qualifications: Strong communication, investigative skills, and proficiency in Microsoft Office required.
- Other info: This hybrid role allows for a mix of home and office working in Telford.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Engagement Coordinator – 12 month FTC, Telford
Client: CityFibre
Location: Telford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: cf36f045a4a2
Job Views: 6
Posted: 25.08.2025
Expiry Date: 09.10.2025
Job Description:
This hybrid role offers a great balance of home and office working. You’ll join your colleagues in the Telford office at least 3 days a week.
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for digital infrastructure. Our network is designed for the internet, greener, more reliable, and future-ready. The products we provide lead the market on speed, value, and service, helping businesses innovate, providing communities with better digital foundations, and supporting economic growth locally and nationally.
Join us as a Customer Engagement Coordinator, where you\’ll take ownership of resolving customer complaints and ensuring a seamless experience across all channels. This role requires confident communication, strong decision-making, and a passion for excellent service.
You’ll receive a competitive salary, a performance-related bonus, and a range of benefits supporting your financial, physical, and mental wellbeing.
Key responsibilities include:
- Taking ownership of customer complaints from start to finish, handling each with care, empathy, and professionalism
- Communicating confidently across multiple channels to keep customers informed and supported
- Managing your workload effectively and proactively
- Investigating concerns thoroughly and proposing meaningful improvements
- Collaborating with a team to enhance customer experience
Qualifications and skills required:
- Confident written and verbal communication skills
- Strong investigative skills to understand root causes and find solutions
- Organisational skills to manage multiple tasks and meet goals
- Proficiency in Microsoft Office and platforms like Salesforce, LivePerson, and ServiceNow
- Team spirit and collaborative mindset
- Problem-solving confidence with sound judgement
We are committed to diversity, inclusion, and belonging. We are recognized as a Top Employer for Gender Equality and endorsed by WORK180. We support various covenants and are a Disability Confident Leader. We celebrate differences and strive for an inclusive environment.
Our benefits include 25 days annual leave, a birthday day off, a charity day, private medical insurance, and family-friendly policies.
We welcome applications from all backgrounds. If you need support or adjustments during the application process, please contact us at [emailprotected].
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Customer Engagement Coordinator - 12 month FTC employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Coordinator - 12 month FTC
✨Tip Number 1
Familiarise yourself with CityFibre's services and values. Understanding their commitment to customer experience and digital infrastructure will help you align your responses during interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills in various formats. Since the role involves engaging with customers across multiple channels, being able to demonstrate your confidence in both written and verbal communication will set you apart.
✨Tip Number 3
Prepare examples of how you've handled customer complaints in the past. Highlighting your problem-solving skills and ability to empathise with customers will show that you can take ownership of issues effectively.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Customer Engagement Coordinator - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Engagement Coordinator role. Emphasise your communication skills, problem-solving abilities, and any experience with customer service or complaint resolution.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for excellent service and your understanding of the role. Mention specific examples of how you've successfully handled customer complaints in the past and how you can contribute to enhancing customer experience at CityFibre.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with platforms like Salesforce or ServiceNow. This will demonstrate your readiness to manage tasks effectively and support the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at CityFibre
✨Showcase Your Communication Skills
As a Customer Engagement Coordinator, you'll need to demonstrate confident communication. Prepare examples of how you've effectively communicated with customers in the past, whether through email, phone, or chat. This will show your ability to handle customer interactions across multiple channels.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer complaints or issues. Highlight your investigative skills and how you identified root causes to propose meaningful solutions. This will illustrate your proactive approach to problem-solving.
✨Emphasise Team Collaboration
This role requires a collaborative mindset, so be prepared to talk about your experiences working in teams. Share examples of how you've contributed to enhancing customer experience through teamwork, as this aligns with the company's values.
✨Familiarise Yourself with Relevant Tools
Since proficiency in platforms like Salesforce and ServiceNow is important, take some time to learn about these tools if you're not already familiar. Mention any relevant experience you have with similar software during the interview to demonstrate your readiness for the role.
