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- Tasks: Support business applications and solve technical issues in a dynamic environment.
- Company: Join CityFibre, the UK's largest fibre-only network with a focus on innovation.
- Benefits: Enjoy competitive salary, performance bonuses, 25 days leave, and wellness initiatives.
- Why this job: Make a real difference by improving digital infrastructure for communities and businesses.
- Qualifications: Experience in application support, problem-solving, and strong communication skills.
- Other info: Hybrid work model with a commitment to diversity and inclusion.
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Business Application Engineer role at CityFibre
1 week ago Be among the first 25 applicants
This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week.
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as a Business Application Engineer
You’ll be part of our IT Operations & Security team, helping to keep our business applications running smoothly for everyone across CityFibre. This role is all about solving problems, supporting users, and making sure our systems work as they should. You’ll work with teams across the business and play a key part in improving how we support the tools people rely on every day.
You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Responding to service desk tickets and resolving application issues
- Supporting users with tools like Salesforce, ServiceNow and NetSuite
- Managing admin access requests and ensuring secure permissions
- Working with other teams to fix complex problems
- Creating documentation and training materials for users
- Suggesting improvements to systems and support processes
What You’ll Bring To The Role
You’ll have experience supporting business applications and solving technical issues in a fast-paced environment. You’ll also have:
- Strong understanding of application support and incident management
- Experience with ticketing systems and troubleshooting workflows
- Knowledge of access controls and admin permissions
- Great communication and problem-solving skills
- Ability to work with different teams and explain technical issues clearly
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Gold Covenant, are a Care Leaver Friendly Employer, and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.
What You Can Expect From Us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Other
Industries
- Telecommunications and IT Services and IT Consulting
We’re not including referral messages or unrelated job postings in this refined description.
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Business Application Engineer employer: CityFibre
Contact Detail:
CityFibre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Application Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at CityFibre on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Business Application Engineer role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss application support, incident management, and troubleshooting workflows. We want to see that you can solve problems on the spot!
✨Tip Number 3
Show off your communication skills! During interviews, be ready to explain complex technical issues in simple terms. This will demonstrate your ability to work with different teams and support users effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the CityFibre team!
We think you need these skills to ace Business Application Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Application Engineer role. Highlight your experience with application support and incident management, as well as any relevant tools like Salesforce or ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving digital infrastructure and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled technical issues in the past, especially in fast-paced environments. We’re all about finding solutions at CityFibre!
Apply Through Our Website: We encourage you to apply through our website for the best experience. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at CityFibre
✨Know Your Applications
Familiarise yourself with the business applications mentioned in the job description, like Salesforce, ServiceNow, and NetSuite. Be ready to discuss how you've supported these tools in the past and any specific challenges you've overcome.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your analytical thinking and ability to work under pressure.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Since you'll be working with various teams, demonstrating your communication skills during the interview is crucial. Consider role-playing with a friend to refine your explanations.
✨Emphasise Team Collaboration
CityFibre values teamwork, so be prepared to discuss how you've collaborated with others to resolve issues or improve processes. Share specific instances where your contributions made a difference, showcasing your ability to work well with diverse teams.
