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For Companies At a Glance
- Tasks: Lead property installations and ensure high-quality service across live cities.
- Company: Join CityFibre, the UK's largest fibre-only network, revolutionising digital infrastructure.
- Benefits: Enjoy a salary up to £60,000, car allowance, performance bonus, and 25 days annual leave.
- Why this job: Make a real impact on communities by improving internet connections and supporting economic growth.
- Qualifications: Proven operational leader with experience in multi-skilled team management and strong communication skills.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 43200 - 72000 £ per year.
Operations Manager – Field Support Services
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.
Job Description
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as anOperations Manager – Field Support Services
As an Operations Manager, you’ll drive seamless property installations across live cities, supporting our network rollout. Leading internal teams and external partners, you’ll ensure high-quality, Right First Time (RFT) installations with exceptional customer service and operational efficiency. With a focus on install volumes, you’ll help uphold our reputation for reliability and excellence.
You’ll receive a salary of up to £60,000,a car allowance, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Managing performance across installation partners to meet RFT and service targets
- Ensuring efficiency and accuracy in internal resource allocation against priorities
- Leading field-aligned installation Unhappy Path resolution activities
- Driving pre-enablement activities and resolving installation failures
- Conducting After Action Reviews for in-life service incidents
- Reporting on operational performance and driving service improvements
What you’ll bring to the role
You’ll be a proven operational leader with strong commercial awareness and a customer-first mindset. You’ll also have:
- Experience leading and developing multi-skilled teams
- Strong stakeholder and partner management capabilities
- A track record of improving operational processes and governance
- Proficiency with Salesforce, ServiceNow, and MS Office
- Excellent communication, analytical, and problem-solving skills
- A resilient and proactive approach to leadership and delivery
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way .
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
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Operations Manager - Field Support Services employer: CityFibre Limited
Contact Detail:
CityFibre Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Field Support Services
✨Tip Number 1
Familiarise yourself with CityFibre's mission and values. Understanding their commitment to providing reliable and innovative digital infrastructure will help you align your responses during interviews, showcasing how your experience and mindset fit into their culture.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations for the Operations Manager role, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your knowledge of operational management tools such as Salesforce and ServiceNow. Being able to discuss your proficiency with these tools in a practical context will demonstrate your readiness for the role and your ability to drive operational efficiency.
✨Tip Number 4
Prepare examples of how you've successfully led multi-skilled teams and improved operational processes in previous roles. Having specific anecdotes ready will help you illustrate your leadership style and problem-solving skills during the interview.
We think you need these skills to ace Operations Manager - Field Support Services
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing multi-skilled teams and improving operational processes. Use specific examples that demonstrate your leadership and problem-solving skills.
Showcase Your Skills: Make sure to mention your proficiency with tools like Salesforce and ServiceNow, as well as your analytical abilities. These are crucial for the role and should be clearly stated in your application.
Personalise Your Cover Letter: Write a compelling cover letter that reflects your understanding of CityFibre's values and culture. Mention your commitment to diversity and inclusion, as this is important to the company.
How to prepare for a job interview at CityFibre Limited
✨Understand the Company Culture
Before your interview, take some time to research CityFibre's culture and values. Familiarise yourself with their commitment to diversity, inclusion, and community support. This will help you align your answers with their ethos and demonstrate that you're a good fit.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead teams effectively. Prepare examples of how you've successfully managed multi-skilled teams in the past, focusing on your approach to performance management and conflict resolution. Highlight any specific achievements that showcase your leadership style.
✨Prepare for Technical Questions
Given the role's focus on operational efficiency and service improvements, be ready to discuss your experience with tools like Salesforce and ServiceNow. Brush up on your knowledge of operational processes and governance, as well as any relevant metrics you've used to measure success.
✨Demonstrate a Customer-First Mindset
CityFibre places a strong emphasis on customer service. Be prepared to discuss how you've prioritised customer satisfaction in your previous roles. Share specific examples of how you've resolved issues or improved service delivery, showcasing your problem-solving skills and proactive approach.