At a Glance
- Tasks: Lead the ServiceNow platform strategy and ensure its optimisation for business success.
- Company: Join CityFibre, the UK's largest independent full fibre network provider.
- Benefits: Enjoy a competitive salary, performance bonuses, and flexible benefits tailored to your lifestyle.
- Other info: We celebrate diversity and support everyone in their career journey.
- Why this job: Shape the future of digital infrastructure and make a real impact on connectivity in Britain.
- Qualifications: Proven experience in ServiceNow leadership and strong stakeholder management skills required.
The predicted salary is between 60000 - 75000 £ per year.
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.
As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be. Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives. At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.
You’ll take ownership of our enterprise ServiceNow platform, shaping its strategy, governance, and evolution to deliver meaningful business outcomes. Working closely with Enterprise Architecture, Data and senior stakeholders, you’ll ensure the platform is optimised, scalable, and aligned to our wider technology vision.
You’ll receive a competitive salary, a performance related bonus and a flexible benefits package.
What you can expect to be doing:
- Owning the end-to-end ServiceNow platform strategy, roadmap, and governance
- Defining platform standards across development, configuration, security, and integrations
- Translating business requirements into prioritised backlogs and delivering measurable outcomes
- Leading multi-team delivery, ensuring quality, consistency, and effective release management
- Driving platform performance, reliability, and continuous improvement initiatives
- Shaping data architecture, stakeholder engagement, and the roadmap for AI and automation
What you’ll bring to the role:
You’ll bring a blend of strategic leadership and deep ServiceNow technical expertise, with the ability to influence direction while delivering at scale. You’ll also have:
- Proven experience leading ServiceNow strategy, governance, and multi-team delivery in a complex environment
- Strong stakeholder management with the ability to influence senior leaders and align technology to business outcomes
- Experience building and prioritising product roadmaps, driving value through clear ownership and accountability
- Deep knowledge of ServiceNow architecture, core modules (e.g. ITSM, ITOM), and platform capabilities
- Strong experience with integrations, data models, automation, and enterprise platform design
- Ability to translate business requirements into scalable, secure, and high-performing technical solutions
Benefits:
We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life – including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family‑friendly policies.
Qualifications:
- Degree or equivalent experience in IT, Computer Science, Business Systems, or a related field
- ServiceNow Certified Technical Architect
- ServiceNow Business Analyst Certification
Additional Information:
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at.
ServiceNow Platform Lead in London employer: CityFibre Limited
At CityFibre, we pride ourselves on being the UK’s largest independent full fibre network, offering a dynamic and inclusive work environment where innovation thrives. As a ServiceNow Platform Lead, you will enjoy a competitive salary, flexible benefits, and generous annual leave, all while contributing to a greener, more connected future. Our commitment to employee growth and a culture that celebrates diversity ensures that you will have the support and opportunities needed to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Platform Lead in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CityFibre Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CityFibre Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CityFibre Limited!
✨Direct Apply to CityFibre Limited
Let's not forget to apply directly through the CityFibre Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Platform Lead in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CityFibre Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CityFibre Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CityFibre Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
