Installation Delivery Executive

CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.

Job Description

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as anInstallation Delivery Executive

The Installation Delivery Executive will ensure high-quality service delivery and seamless service management for ISPs by proactively coordinating all aspects of the installation process. This stakeholder-facing role involves managing expectations, driving internal teams, and maintaining strong relationships with clients and suppliers to meet business objectives and deliver exceptional customer service.

You’ll receive a salary of up to £35,000, a performance-related bonus, and a range of benefits to support you across your financial, physical, and mental wellbeing.

This is some of what you can expect to be doing:

• Managing forecast-to-actual installations, collaborating with installation partners to achieve regional and city targets
• Providing accurate reporting on service performance, connected services, and service improvement plans
• Monitoring and addressing risks to service targets, ensuring high levels of customer satisfaction
• Managing internal resource availability and scheduling through a workforce management system
• Building and maintaining strong relationships with clients, internal teams, and key suppliers
• Managing customer installation Unhappy Path cases efficiently to minimise delays and ensure timely connections in line with KPIs

What you’ll bring to the role

Strong service delivery experience, excellent coordination and administration skills, and the ability to build strong working relationships. You’ll also have:

• Excellent communication skills, both written and verbal, with a customer-focused approach
• Experience with CRM systems, such as Salesforce and ServiceNow
• Experience in Telecoms, Construction, or Utilities
• A self-starter, resourceful and confident in managing tasks
• Strong time management skills and the ability to thrive in a fast-paced environment

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying . We have pledged our commitment to the Armed Forces Silver Covenant, Care Leaver Covenant and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way .

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!

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