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- Tasks: Lead performance analytics and reporting to enhance customer installs and revenue growth.
- Company: Join CityFibre, the UK's largest fibre-only network, revolutionising digital infrastructure.
- Benefits: Enjoy a salary up to £71,000, performance bonuses, 25 days leave, and wellness initiatives.
- Why this job: Make a real impact on internet connectivity and support communities while growing your career.
- Qualifications: Proven experience in performance analytics, strong SQL skills, and proficiency in reporting tools required.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 42000 - 84000 £ per year.
Field Operations Performance & Analytics Manager
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.
Job Description
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as aField Operations Performance & Analytics Manager
As our Performance & Analytics Manager, you’ll be responsible for setting up a federated suite of reporting and analytics to underpin customer installs and revenue growth. You\’ll lead our transition to centralised operational insight, ensuring our business decisions are grounded in robust data and aligned to strategic priorities. This is your chance to shape how we track performance, identify improvement opportunities, and drive lasting impact across a national team.
You’ll receive a salary of up to £71,000 , a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Designing and implementing a full suite of federated reporting across Field Operations
- Leading performance governance and owning weekly/monthly business reporting cycles
- Creating impactful dashboards and reports using tools like Power BI and SQL
- Analysing data to uncover performance trends, risks, and improvement opportunities
- Supporting business strategy through operational insight and ROI tracking
- Championing continuous improvement through data-led project prioritisation and delivery
What you’ll bring to the role
A strategic mindset with strong technical skills, and the ability to translate data into real-world operational value. You’ll also have:
- Proven experience in performance analytics, ideally within an operational or field-based environment
- Strong SQL capabilities and experience querying backend databases
- Proficiency with reporting tools (Power BI, Tableau, Excel) and data visualisation techniques
- Confidence working independently and leading cross-functional engagement
- Familiarity with CRM systems (e.g., Salesforce, ServiceNow) and data architecture concepts
- Exposure to process improvement methodologies such as Lean Six Sigma
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way .
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at We want to help!
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Field Operations Performance & Analytics Manager employer: CityFibre Limited
Contact Detail:
CityFibre Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Performance & Analytics Manager
✨Tip Number 1
Familiarise yourself with the latest trends in performance analytics and reporting tools like Power BI and SQL. Being able to discuss recent developments or features during your interview can demonstrate your passion and expertise in the field.
✨Tip Number 2
Network with professionals in the field of operations and analytics, especially those who have experience in the telecommunications sector. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples where you've used data to drive operational improvements. This will help you illustrate your strategic mindset and ability to translate data into actionable insights.
✨Tip Number 4
Research CityFibre's culture and values thoroughly. Understanding their commitment to diversity and inclusion can help you align your responses during the interview, showing that you are a good fit for their team.
We think you need these skills to ace Field Operations Performance & Analytics Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Field Operations Performance & Analytics Manager position. Tailor your application to highlight relevant experience in performance analytics and operational insight.
Highlight Technical Skills: Emphasise your strong SQL capabilities and experience with reporting tools like Power BI and Tableau. Provide specific examples of how you've used these skills to drive performance improvements in previous roles.
Showcase Strategic Mindset: Demonstrate your strategic mindset by discussing how you've translated data into actionable insights in past positions. Use concrete examples to illustrate your ability to support business strategy through data-led decision-making.
Personalise Your Application: Make your application stand out by personalising it for CityFibre. Mention their commitment to diversity and inclusion, and express how your values align with theirs. This shows that you are not only interested in the role but also in the company culture.
How to prepare for a job interview at CityFibre Limited
✨Showcase Your Analytical Skills
As a Field Operations Performance & Analytics Manager, you'll need to demonstrate your strong analytical capabilities. Be prepared to discuss specific examples of how you've used data to drive performance improvements in previous roles, particularly in operational settings.
✨Familiarise Yourself with Reporting Tools
Since the role involves creating impactful dashboards and reports using tools like Power BI and SQL, make sure you brush up on these tools before the interview. You might be asked to explain how you've used them in past projects or even solve a hypothetical problem using them.
✨Understand CityFibre's Mission
Research CityFibre’s goals and values, especially their commitment to improving digital infrastructure. Being able to articulate how your skills align with their mission will show that you're genuinely interested in the role and the company.
✨Prepare for Behavioural Questions
Expect questions that assess your leadership and cross-functional engagement skills. Prepare examples that highlight your experience in leading teams, managing projects, and driving continuous improvement initiatives, particularly in a data-driven context.