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- Tasks: Resolve customer complaints and ensure a seamless experience across all channels.
- Company: CityFibre is the UK's largest fibre-only network, setting new standards in digital infrastructure.
- Benefits: Enjoy a competitive salary, performance bonuses, 25 days annual leave, and private medical insurance.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Confident communicator with strong investigative skills and a passion for customer service required.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Customer Engagement Coordinator – 12 month FTC
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.
Job Description
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
Joining us as a Customer Engagement Coordinator
Join our team as a Customer Engagement Coordinator, where you\’ll take ownership of resolving customer complaints and ensuring a seamless experience across all channels. This role requires confident communication, strong decision making and a passion for delivering excellent service.
You’ll receive a competitive salary,a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
- Take ownershipof customer complaints from start to finish, ensuring every issue is handled with care, empathy and professionalism
- Communicate confidentlyacross multiple channels to keep customers informed and supported throughout their journey
- Stay organised and proactive, managing yourworkload effectively
- Use your problem solving skillsto investigate concerns thoroughly and propose meaningful improvements that make a real difference
- Collaborate with a supportive team, sharing insights and attending regular meetings to help shape a better customer experience for everyone
What you’ll bring to the role
This role calls for a confident communicator with strong investigative skills, a passion for customer service, and the ability to stay organised while juggling multiple tasks in a fast-paced environment. You’ll also have:
- Confident communication– both written and verbal to connect with customers with clarity and empathy
- Strong investigative skillsto dig into complaints, understand the root cause and help find solutions
- Organisational skillsto manage a busy workload, stay on top of multiple tasks and meet personal goals
- Good grasp of Microsoft Office and the ability to navigate various platforms like Salesforce, LivePerson and ServiceNow
- Team spiritand collaboration, working closely with others to improve processes and deliver a great customer experience
- Strong problem solving confidence, using sound judgement to make decisions and suggest improvements that really matter
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed byWORK180 and we’re a partner ofDiversifying . We have pledged our commitment to the Armed Forces Gold Covenant, Care Leaver Covenant and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check outThe CityFibre Way .
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
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Customer Engagement Coordinator - 12 month FTC employer: CityFibre Limited
Contact Detail:
CityFibre Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Coordinator - 12 month FTC
✨Tip Number 1
Familiarise yourself with CityFibre's products and services. Understanding their fibre-only network and how it benefits customers will help you communicate confidently and effectively during interviews.
✨Tip Number 2
Practice your problem-solving skills by reviewing common customer complaints in the telecommunications industry. Being able to discuss how you would handle specific scenarios can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this position.
✨Tip Number 4
Engage with CityFibre's online presence, such as their social media channels or community forums. This will give you insights into their culture and values, allowing you to align your responses during the interview.
We think you need these skills to ace Customer Engagement Coordinator - 12 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Engagement Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complaints effectively. Use specific examples from your past experiences to demonstrate your confident communication and problem-solving skills.
Highlight Relevant Skills in Your CV: Ensure your CV emphasises your strong investigative skills, organisational abilities, and experience with tools like Microsoft Office and Salesforce. Use bullet points to make it easy for recruiters to see your qualifications at a glance.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at CityFibre Limited
✨Showcase Your Communication Skills
As a Customer Engagement Coordinator, confident communication is key. Prepare to demonstrate your ability to communicate clearly and empathetically, both verbally and in writing. Think of examples where you've successfully resolved customer issues through effective communication.
✨Highlight Your Problem-Solving Abilities
This role requires strong investigative skills to dig into complaints and find solutions. Be ready to discuss specific instances where you've identified the root cause of a problem and implemented meaningful improvements. This will show your potential employer that you can handle challenges effectively.
✨Demonstrate Organisational Skills
Managing a busy workload is crucial for this position. Share examples of how you've successfully juggled multiple tasks in a fast-paced environment. Discuss any tools or methods you use to stay organised, as this will highlight your ability to meet personal goals while maintaining efficiency.
✨Emphasise Team Collaboration
CityFibre values teamwork and collaboration. Prepare to talk about your experiences working in a team setting, sharing insights, and contributing to improving processes. Highlight how you can work closely with others to enhance the customer experience, which is essential for this role.
