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- Tasks: Welcome guests, manage tours, and ensure smooth operations while providing exceptional customer care.
- Company: Join City Wonders, a leading tour operator with a vibrant team in London.
- Benefits: Flexible schedule, training opportunities, and a chance to meet people from around the world.
- Why this job: Combine fitness and work while gaining valuable experience in the travel industry.
- Qualifications: Positive attitude, good English skills, and a knack for customer service.
- Other info: Dynamic, multicultural environment with great teamwork and growth potential.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a good way to combine getting fit and earning money in London? Thinking of working and gaining experience in the travel industry? City Wonders is a leading, award-winning tour operator based across both Europe and America. In London, we are currently looking for passionate and hard-working Tour Coordinators to join our growing team. You will be responsible for welcoming and assisting guests, managing our meeting points and ensuring ground operations run smoothly – most importantly providing exceptional experience for our customers!
What will you be responsible for in City Wonders?
- Provide an excellent level of customer care at our tour meeting points, listening to guests' queries and assisting them with any request they may have.
- Work closely with City Wonders guides and Tour leaders to aid them in ensuring a smooth and punctual start to the tour.
- Responsible for signing in guests and creating groups ready to be assigned to City Wonders guides and Tour Leaders.
- Manage, collect and distribute venue tickets and headsets amongst guests and guides.
- Interact with customers and address their questions, concerns, and needs in a friendly and professional manner.
Have you got the City Wonders skills and fit?
- An upbeat and positive mentality is essential, first impressions count, and our coordinators are usually the first interaction the customer has with City Wonders.
- A good level of English is essential (additional languages are a plus) with excellent verbal communication skills.
- Some knowledge of the city and its surrounding regions, including popular tourist destinations, historical landmarks, and local customs.
- Ability to provide quick solutions to operational problems that may occur.
- Strong organizational and time management skills to ensure smooth operation of tours.
- Filling out tour report and escalating issues in a timely manner.
- Exceptional customer service skills with a positive and friendly attitude are essential.
- Basic understanding of back office/CRM as a plus.
- Ability to work in a team and foster team spirit.
- The ability to work collaboratively with colleagues across functional and geographic boundaries.
What can City Wonders provide its Tour Coordinators with?
- Free lance working and flexible schedule.
- Training and development opportunities to enhance your customer care skills.
- The opportunity to work with a dynamic and multicultural team.
- The chance to meet and look after guests from all over the world.
Tour Co-ordinator in London employer: City Wonders
Contact Detail:
City Wonders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Co-ordinator in London
✨Tip Number 1
Get to know the company! Research City Wonders and understand their values, tours, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Tour Coordinator, you'll be interacting with guests all day. Try role-playing scenarios with friends or family to boost your confidence and ensure you can handle any questions or concerns that come your way.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or solved problems on the spot. This will demonstrate your ability to keep things running smoothly during tours.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by the hiring team. Plus, it shows that you’re proactive and keen to join City Wonders. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Tour Co-ordinator in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the travel industry shine through! We want to see that you're genuinely excited about the role and ready to provide exceptional customer service.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Tour Coordinator role. We love seeing how your background aligns with what we do at City Wonders, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at City Wonders
✨Know Your Stuff About the City
Brush up on your knowledge of London’s popular tourist spots and local customs. Being able to chat confidently about the city will impress your interviewers and show that you’re genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a guest, as this is crucial for a Tour Coordinator.
✨Practice Your Communication
Since you'll be interacting with guests and team members, practice clear and friendly communication. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and answering questions.
✨Demonstrate Team Spirit
City Wonders values collaboration, so be ready to discuss how you work well in a team. Share specific instances where you contributed to a group effort or helped foster a positive team environment.