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- Tasks: Welcome guests, manage tours, and ensure smooth operations while providing exceptional customer care.
- Company: Join City Wonders, a leading tour operator with a vibrant culture in London.
- Benefits: Flexible schedule, training opportunities, and a chance to work with a diverse team.
- Why this job: Combine fitness and work while meeting people from around the world in an exciting environment.
- Qualifications: Positive attitude, good English skills, and a knack for customer service.
- Other info: Great opportunity for personal growth and experience in the travel industry.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking for a good way to combine getting fit and earning money in London? Thinking of working and gaining experience in the travel industry? City Wonders is a leading, award-winning tour operator based across both Europe and America. In London, we are currently looking for passionate and hard-working Tour Coordinators to join our growing team.
You will be responsible for welcoming and assisting guests, managing our meeting points and ensuring ground operations run smoothly - most importantly providing exceptional experience for our customers!
What will you be responsible for in City Wonders?
- Provide an excellent level of customer care at our tour meeting points, listening to guests' queries and assisting them with any request they may have.
- Work closely with City Wonders guides and Tour leaders to aid them in ensuring a smooth and punctual start to the tour.
- Responsible for signing in guests and creating groups ready to be assigned to City Wonders guides and Tour Leaders.
- Manage, collect and distribute venue tickets and headsets amongst guests and guides.
- Interact with customers and address their questions, concerns, and needs in a friendly and professional manner.
Have you got the City Wonders skills and fit?
- An upbeat and positive mentality is essential, first impressions count, and our coordinators are usually the first interaction the customer has with City Wonders.
- A good level of English is essential (additional languages are a plus) with excellent verbal communication skills.
- Some knowledge of the city and its surrounding regions, including popular tourist destinations, historical landmarks, and local customs.
- Ability to provide quick solutions to operational problems that may occur.
- Strong organizational and time management skills to ensure smooth operation of tours.
- Filling out tour report and escalating issues in a timely manner.
- Exceptional customer service skills with a positive and friendly attitude are essential.
- Basic understanding of back office/CRM as a plus.
- Ability to work in a team and foster team spirit.
- The ability to work collaboratively with colleagues across functional and geographic boundaries.
What can City Wonders provide its Tour Coordinators with?
- Free lance working and flexible schedule.
- Training and development opportunities to enhance your customer care skills.
- The opportunity to work with a dynamic and multicultural team.
- The chance to meet and look after guests from all over the world.
Tour Co-ordinator in London employer: City Wonders Ltd
Contact Detail:
City Wonders Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Co-ordinator in London
✨Tip Number 1
Network like a pro! Attend travel industry events or local meetups to connect with people in the field. You never know who might have a lead on a Tour Coordinator position!
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your upbeat and positive attitude shine through. Remember, first impressions count, especially in customer service roles.
✨Tip Number 3
Research is key! Brush up on popular tourist spots and local customs in London. This knowledge will not only impress your interviewers but also help you provide exceptional customer care.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining the City Wonders team.
We think you need these skills to ace Tour Co-ordinator in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the travel industry! In your application, share why you’re excited about working with City Wonders and how you can contribute to creating exceptional experiences for our guests.
Highlight Relevant Skills: Make sure to showcase your customer service skills and any experience you have in coordinating events or tours. We want to know how your background aligns with the responsibilities of a Tour Coordinator!
Be Personable: Since first impressions matter, use a friendly tone in your written application. Show us your upbeat personality and how you can connect with guests right from the start!
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board!
How to prepare for a job interview at City Wonders Ltd
✨Know Your Stuff About the City
Brush up on your knowledge of London’s popular tourist spots, historical landmarks, and local customs. Being able to chat confidently about these will impress your interviewers and show that you’re genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to create a positive experience for customers.
✨Practice Your Communication
Since excellent verbal communication is key for this role, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable expressing your thoughts and answering questions on the spot.
✨Be Ready for Teamwork Questions
City Wonders values collaboration, so be prepared to discuss how you work within a team. Think of specific instances where you contributed to a group effort or helped foster team spirit, as this will highlight your ability to work well with others.