At a Glance
- Tasks: Lead a dynamic service team, ensuring top-notch customer service and efficient workshop operations.
- Company: Join the trusted Mercedes-Benz South West family with over 40 years of industry experience.
- Benefits: Enjoy competitive pay, bonuses, 25 days holiday, and exclusive discounts on big brands.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Be part of an exciting brand and develop your career with structured training and support.
- Qualifications: Experience in the motor industry and strong customer service skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: Truro
Hours: Monday – Friday 08:00 - 18:00 (1 hour lunch break) with Saturday shifts on a rota basis.
Mercedes-Benz South West, part of the City West Country Ltd group, are seeking a driven Service Team Manager to join our high-performing and customer focused team at Truro.
Why Join City West Country?
- With over 40 years in the motor industry, we're a trusted, privately owned group that believes in investing in our people.
- Whether you're passionate about performance, innovation, or practicality, you'll work with some of the most exciting brands on the road today.
- Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.
As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Fulfil a career with an industry leading brand following a structured development path.
What can we offer you?
- Achievable bonus scheme – your earnings grow with your performance
- Excellent training & support with City West Country
- Employee Car Scheme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Comprehensive training and support
- Aspiring Managers programme for future leaders
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
About the Role
You will work closely with our workshop ensuring work is organised and completed, while utilising the workshop to its maximum capacity, always maintaining our highest levels of customer service expected. The primary focus being upselling additional work and add-ons.
Service Team Manager Responsibilities:
- Ensures drivers operate to schedule and meet customer and workshop expectations
- Efficiently manages resources with workshop controllers to deliver quality service on time
- Gives customer focus priority throughout the service operation
- Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements
- Manages the standard and quality of technical information
- Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations
- Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
- Maintains effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database
What's required from you?
- Previous service experience within the Motor industry (preferred)
- Experience of a customer focused environment (preferred)
- Specialist technical product knowledge (preferred)
- Good interpersonal and organisational skills (preferred)
- Admin and IT Skills (required)
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
Job Types: Full-time, Permanent
Licence/Certification: Driving Licence (Essential)
Work Location: In person
Service Team Manager (Truro) employer: City West Country
At Mercedes-Benz of Truro, part of the City West Country Ltd group, we pride ourselves on being a trusted employer with over 40 years in the motor industry. Our commitment to employee development is evident through our comprehensive training programmes, achievable bonus schemes, and a supportive work culture that values diversity and inclusion. Join us to be part of a high-performing team where your career can thrive alongside some of the most exciting brands on the road today.
StudySmarter Expert Advice🤫
We think this is how you could land Service Team Manager (Truro)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City West Country. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City West Country before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Team Manager (Truro)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City West Country:Your cover letter is your chance to shine! Tell us why you want to work at City West Country specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City West Country!
How to prepare for a job interview at City West Country
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
