Service Advisor - Mercedes-Benz of Truro

Salary: up to £37,500.00 per annum

Hours: 08:00-18:00 Monday to Friday

Location: Truro

This is an exciting opportunity to join City West Country Ltd in our Mercedes-Benz of Truro dealership! We are looking for a Service Advisor to be responsible for leading the Service department to maximise operational efficiency, profitability, sales performance, and customer satisfaction while ensuring compliance with company and franchise standards. The right candidate will drive business growth opportunities and deliver departmental KPIs, financial targets, and customer service objectives in line with annual budgets.

Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!

What can we offer you?

• Employee Car Scheme
• 25 days’ holiday + bank holidays
• Scottish Widows salary sacrifice pension scheme
• Access to our exclusive Benefits Hub – discounts on big brands
• Employee Assistance Programme
• Cycle to work scheme and eye care vouchers
• Life assurance 1 x basic salary
• Long Service Awards to celebrate your milestones

What You’ll Be Doing

As a Service Advisor you will be the main source of support for parts and service advice.

Key Responsibilities

• Promote the City West Country culture of quality, professionalism, and customer excellence.
• Manage the efficient day-to-day operation of the Service and Parts departments to achieve performance, productivity, and profitability targets.
• Deliver high standards of customer service by ensuring customers are fully informed throughout the service and parts process.
• Develop service and parts sales opportunities while promoting company products and services.
• Lead, motivate, and support workshop and parts teams to achieve operational and customer satisfaction objectives.
• Ensure effective communication and collaboration across all business departments.
• Maintain accurate workshop, technical, stock, and customer information systems.
• Oversee parts ordering, stock control, and manufacturer deliveries in line with company procedures.
• Ensure warranty, goodwill, and invoicing processes comply with manufacturer and company standards.
• Handle customer concerns and complaints promptly and professionally.
• Ensure compliance with Health & Safety legislation, company policies, and franchise requirements.
• Build and maintain strong relationships with manufacturers, suppliers, and external stakeholders.
• Monitor departmental KPIs and identify opportunities for continuous improvement and team development.

What We’re Looking For

• Competent IT Skills
• Experience of a customer focussed environment ideally in parts or service
• Good telephone and interpersonal skills
• Must be accurate and show attention to detail

Is This You? If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.

Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]