At a Glance
- Tasks: Support the service team with administrative tasks and ensure smooth operations.
- Company: Join an award-winning automotive group with strong family values.
- Benefits: Competitive salary, 25 days holiday, employee car scheme, and comprehensive training.
- Other info: Diverse workplace committed to equality and personal development.
- Why this job: Be part of a dynamic team and grow your career in a fast-paced environment.
- Qualifications: Previous admin experience preferred; strong computer and interpersonal skills required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: up to £31,404.74
Hours: Monday to Friday 08:00-16:30
Location: Truro
This is an exciting opportunity to join City West Country Ltd in our Mercedes-Benz of Truro Van Centre. We are looking for an Administrator to support with the day to day operations and support the Service Team.
Who are City West Country?
We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- Achievable commission scheme
- Employee Car Scheme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Comprehensive training and support
- Aspiring Managers programme for future leaders
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What You’ll Be Doing
As an Administrator, you will ensure all administrative processes are completed accurately, efficiently, and in line with franchise and business standards — consistently exceeding customer expectations.
Key Responsibilities:
- Provides administrative support to the service department in line with the company and agency / franchise standards and processes
- Collates technician, and casual driver clock cards and completes data entry on the system
- Processes and validates external supplier costs
- Completion of accurate attendance records
- Job card and job packs completed
- Maintains standards for company uniforms and orders stock as required
- Delivers consistently high standards of accuracy and quality in completion of information
- Completes the booking and administration of training and development
- Provides assistance in all areas of aftersales as required
- Communicates and develops strong relationships with customers
- Communicates clearly, regularly and promptly with colleagues across all business areas
- Identifies training and development needs for self as part of the performance management process
- Ensures all areas of Health & Safety operate effectively and within the requirements of the law
- Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
What We’re Looking For:
- Previous motor trade experience is desirable but not essential
- Previous administrator role is preferred
- Computer skills
- Good telephone and interpersonal skills
- Must be accurate and show attention to detail
- Organisational Skills
- Time Management
If you’ve got the experience, drive, and passion for delivering excellence, we’d love to hear from you! Apply today and take your career to the next level with City West Country.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Administrator (Service) - Mercedes-Benz of Truro Van Centre employer: City West Country
At Mercedes-Benz in Probus, Truro, we pride ourselves on being an exceptional employer that values our Sales Consultants as key drivers of customer satisfaction and business success. Our supportive work culture fosters collaboration and personal growth, offering ongoing training and development opportunities to enhance your skills in the automotive industry. With a focus on building long-term relationships with customers, you will enjoy a rewarding career in a prestigious brand known for its commitment to excellence.
