Salary: up to £38,836.24 per annum
Hours: 45 hours per week Monday to Friday
Location: Taunton
Ready to grow your career with a business that’s expanding while others are cutting back? We are looking for an ambitious, organised and experienced Workshop Controller to lead the day-to-day operation of our workshop team at our Mercedes-Benz of Taunton dealership.
With industry-leading training and the backing of an award-winning automotive group, this is an exciting opportunity to build your career with Mercedes-Benz and City West Country.
What can we offer you?
- Industry expert training
- Employee Car Scheme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
Who are City West Country?
City West Country are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro and now in our brand-new dealership in Paignton. That’s right, while others are streamlining their operations, we are growing, and we need the right Technicians to join us on this journey.
Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! With an annual turnover exceeding £368 million, CWC are ranked as the 47th largest dealer group in the UK according to the AM-online AM100 report, and hold the 50th position in the Scoosh Top 100 Car Dealers rankings.
What You’ll Be Doing
As Workshop Controller, you will:
- Lead the efficient operation of the workshop team, alongside the current management structure, to maximise productivity and workshop sales.
- Champion the City West Country culture of quality, excellence and customer care.
- Prioritise customer requirements throughout the service operation and support technical enquiries and customer road tests.
- Oversee the complete back-of-house customer journey, ensuring work is completed right first time and every opportunity is taken to achieve a Fix First Visit.
- Monitor workshop loading and allocate work effectively to maximise available resources and maintain continuity.
- Manage resources to deliver a high-quality service on time and support Service Time Management obligations.
- Maintain robust workshop quality-control systems and ensure adherence to company standards and the Vehicle Health Check process.
- Support delivery of workshop sales and income in line with annual budgets
- Ensure warranty and goodwill authorisations meet manufacturer recommendations
What We’re Looking For
We’re looking for someone with the right attitude, confidence and willingness to learn. You will:
- Previous service experience within the motor industry
- Experience in a customer-focused environment
- Strong specialist or technical product knowledge
- Confident interpersonal, communication and organisational skills
- Good administration and IT skills
- The ability to plan, prioritise and make sound decisions in a fast-paced workshop environment.
Ready to Make Your Move?
If you’re motivated, eager to learn and excited by the opportunity to build a career, we'd love to hear from you! Apply today and join a company that values attitude, ambition and progression.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Workshop Controller - Mercedes-Benz of Taunton employer: City West Country
At Mercedes-Benz in Probus, Truro, we pride ourselves on being an exceptional employer that values our Sales Consultants as key drivers of customer satisfaction and business success. Our supportive work culture fosters collaboration and personal growth, offering ongoing training and development opportunities to enhance your skills in the automotive industry. With a focus on building long-term relationships with customers, you will enjoy a rewarding career in a prestigious brand known for its commitment to excellence.
