At a Glance
- Tasks: Lead the Van Service Department, ensuring top-notch customer service and operational excellence.
- Company: Join City West Country Ltd, a leader in the automotive industry with prestigious brands.
- Benefits: Enjoy a competitive salary, generous holiday, and exclusive employee perks.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in service management and a passion for customer satisfaction required.
The predicted salary is between 48550 - 48550 £ per year.
Location: Taunton
Job Type: Full Time, Permanent
Salary: Up to £48,550.00 per annum (Plus monthly fuel and insurance allowances)
Hours: Monday to Friday 08:00 – 18:00 with a 1 hour lunch break
We’re seeking a motivated and customer-focused Service Manager to lead our Light Commercial Vehicle (LCV/Van) Service Department in Taunton. This pivotal leadership role is responsible for driving operational excellence, maximising profitability, and delivering an outstanding customer experience that reflects City West Country Ltd’s high standards — while representing prestigious brands such as Mercedes-Benz and Maxus.
Here's what you'll enjoy:
- Employee Car Scheme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Life assurance 1 x basic salary
- Comprehensive training and support
- Employee Assistance Programme
- Aspiring Managers programme for future leaders
- Cycle to work scheme and eye care vouchers
- Long Service Awards to celebrate your milestones
- Access to our exclusive Benefits Hub – discounts on big brands
About the Role:
As a Van Service Manager, you’ll oversee the day-to-day running of the department, manage budgets, ensure compliance with manufacturer standards, and motivate your team to exceed service targets and KPIs.
Key Responsibilities:
- Lead and develop the Service Department to achieve business and financial goals.
- Drive performance of the front-of-house team to meet budget and sales targets.
- Ensure full compliance with Mercedes-Benz franchise standards and Service Level Agreements (SLAs).
- Monitor and report on service KPIs, customer satisfaction, and business performance.
- Manage customer relationships, ensuring clear communication and swift resolution of any issues or complaints.
- Maintain and improve customer retention through proactive engagement and excellent service delivery.
- Lead, coach, and develop your team through regular performance reviews and training.
What We’re Looking For:
We’re looking for a confident and motivated professional who thrives in a fast-paced, customer-driven environment. You’ll have a strong understanding of service operations, commercial vehicles, and customer satisfaction metrics.
- Full, UK Driving Licence
- Proven experience in a Service Management role within the motor industry.
- Demonstrated success in a customer-focused environment.
- Strong technical or product knowledge of commercial vehicles.
- Excellent leadership, communication, and organisational skills.
- Proficient in administration and IT systems.
Ability to commute/relocate: Taunton: reliably commute or plan to relocate before starting work.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Van Service Manager / Taunton employer: City West Country
City West Country Ltd is an exceptional employer located in Taunton, offering a dynamic work environment that prioritises employee growth and satisfaction. With comprehensive training programmes, a generous benefits package including an Employee Car Scheme and 25 days of holiday, as well as a commitment to diversity and inclusion, we empower our team to excel in their roles while representing prestigious brands like Mercedes-Benz. Join us to lead a motivated team in delivering outstanding customer service and operational excellence.
