At a Glance
- Tasks: Oversee workshop operations, ensuring top-notch service and exceeding customer expectations.
- Company: Join an award-winning automotive group with strong family values.
- Benefits: Enjoy a competitive salary, 25 days holiday, and exclusive discounts.
- Other info: Great career progression opportunities in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: Previous service experience and a passion for customer service are essential.
The predicted salary is between 38900 - 38900 € per year.
Salary: Up to £38,900.00 per annum
Hours: Monday - Friday 08:00 - 18:00 and one Saturday morning a month
Location: Taunton
This is an exciting opportunity to join City West Country Ltd in our Mercedes-Benz of Taunton dealership! We are looking for a Service Advisor to oversee the workshop team, ensuring efficient operations and adherence to standards and franchise requirements. The role will involve achieving KPIs, providing a strong financial performance and exceeding customer expectations.
Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- Employee Car Scheme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What You’ll Be Doing
As a Service Advisor you will oversee the workshop team to ensure efficient day-to-day operations with full adherence to standard processes and franchise requirements, and responsibility for back-of-house performance. You will deliver against KPIs—including service targets, mystery shops, and customer feedback—while driving sales, generating income in line with budgets, and consistently exceeding customer expectations.
Key Responsibilities:
- Efficiently manages resources with workshop controllers to deliver quality service on time
- Ensures drivers operate to schedule and meet customer and workshop expectations
- Effectively liaises with relevant departments across the business
- Gives customer focus priority throughout the service operation
- Communicates and develops strong professional relationships with customers to deliver a high level of service
- Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements
- Delivers customers vehicle on time to a high standard
- Manages the standard and quality of technical information
- Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations
- Meets with the service manager to review performance and suggest improvements
- Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
- Maintains effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database
What We’re Looking For:
- Previous service experience within the Motor industry
- Experience of a customer focussed environment
- Specialist/technical product knowledge
- Admin and IT Skills
Is This You? If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Service Advisor (PC) - Mercedes-Benz of Taunton employer: City West Country
City West Country Ltd, a privately owned and award-winning automotive group, offers an exceptional work environment at our Mercedes-Benz of Taunton dealership. With strong family values and a commitment to employee growth, we provide a range of benefits including an Employee Car Scheme, generous holiday allowance, and access to exclusive discounts. Join us in a fast-paced, supportive atmosphere where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (PC) - Mercedes-Benz of Taunton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry, especially those who might know someone at City West Country. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching common questions for Service Advisors. Think about how your previous experience aligns with the role and be ready to share specific examples of how you've exceeded customer expectations.
✨Tip Number 3
Show your passion for the brand! If you’re applying for a position at Mercedes-Benz of Taunton, make sure you express your enthusiasm for their vehicles and values during your conversations. It’ll set you apart from the crowd!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at City West Country!
We think you need these skills to ace Service Advisor (PC) - Mercedes-Benz of Taunton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your previous service experience and customer-focused skills, as these are key for us at City West Country. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and why you’re excited about joining our family-run business. Let us know how you can help exceed customer expectations and drive performance.
Showcase Relevant Skills:Don’t forget to showcase your admin and IT skills in your application. We value efficiency and strong communication, so make sure to mention any relevant tools or software you’re familiar with that can help us streamline operations.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us. We can’t wait to hear from you!
How to prepare for a job interview at City West Country
✨Know Your Stuff
Make sure you brush up on your knowledge of Mercedes-Benz vehicles and the services they offer. Familiarise yourself with common customer queries and how to address them, as this will show your expertise and commitment to the role.
✨Showcase Your Customer Focus
Prepare examples from your past experience where you've gone above and beyond for customers. Highlighting your ability to build strong relationships and exceed expectations will resonate well with the interviewers.
✨Understand the KPIs
Get a good grasp of the key performance indicators relevant to the Service Advisor role. Be ready to discuss how you’ve met or exceeded similar targets in previous positions, demonstrating your ability to drive sales and improve service quality.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership's operations, team dynamics, and future goals. This not only shows your interest in the role but also helps you assess if the company aligns with your career aspirations.
