At a Glance
- Tasks: Create a warm welcome for customers and manage their queries efficiently.
- Company: Join an award-winning automotive group with strong family values.
- Benefits: Enjoy 25 days holiday, employee discounts, and comprehensive training.
- Other info: Dynamic environment with opportunities for career progression.
- Why this job: Be the face of a prestigious brand and enhance customer experiences.
- Qualifications: Strong IT skills and excellent customer service experience required.
The predicted salary is between 16523 - 16523 € per year.
Salary: up to £16,523.00
Location: Taunton
Hours: Monday to Friday 13:30-18:30
This is an exciting opportunity to join City West Country Ltd. in our Mercedes-Benz of Taunton dealership! We are looking for a Receptionist/Host to create a warm welcome for all customers, ensuring their visit is memorable. This role is pivotal to creating the best customer experience in our dealership. The right candidate will know how to converse with a range of customers, think on your feet to ensure all queries are dealt with and be able to confidently use our admin systems.
Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- 25 days’ holiday + bank holidays
- Employee Car Scheme
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Comprehensive training and support
- Aspiring Managers programme for future leaders
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What you'll be doing:
As a Receptionist/Host you will deliver exceptional customer service by providing a warm, professional welcome, efficiently directing customers to the appropriate sales staff, accurately managing customer information within CRM systems, and consistently maintaining high standards in line with business and franchise requirements.
Key Responsibilities:
- Responsible for dealing with all sales/service enquiries, ensuring all queries are dealt with appropriately within agreed timescales – this includes gathering correct information about all enquiries and sourcing the correct staff member to assist further.
- Approaches & welcomes all visitors in a friendly and open manner.
- Capturing customer data to ensure that information is consistent.
- Monitoring sales activity and evaluating the quality of information, ensuring the sales process is followed with every customer and that information is consistent across all databases.
- Providing all customers in the showroom/reception with immediate attention.
- Providing administration and general support to the sales & service departments (including creating new customers and amending information in the CRM, photocopying documents, making drinks, etc.).
- Regularly updating the Sales and Service Managers on all progress and involving them immediately with respect to any issues encountered.
We’re looking for someone who:
- Has a strong IT skillset.
- Provides excellent customer service experience and interpersonal skills.
- Must be accurate and show attention to detail.
- Has excellent ability to work under pressure.
- Is flexible in dealing with varying workloads and tasks.
If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Receptionist / Host - Mercedes-Benz Taunton employer: City West Country
City West Country Ltd. offers an exceptional work environment at our Mercedes-Benz Taunton dealership, where you will be part of a family-owned business that values strong relationships and employee growth. With comprehensive training, a supportive culture, and a range of benefits including 25 days' holiday and an Employee Car Scheme, we are committed to ensuring our team thrives in a fast-paced, rewarding atmosphere. Join us and contribute to creating memorable customer experiences while enjoying the recognition of being an Outstanding Company to Work For.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Host - Mercedes-Benz Taunton
✨Tip Number 1
First things first, make sure you know the company inside out. Research City West Country and their values, especially their commitment to customer service. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Receptionist/Host, you'll be the face of the dealership. Role-play with friends or family to get comfortable with welcoming customers and handling queries. The more you practice, the more confident you'll feel!
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is key for this role. Let’s get you that job at Mercedes-Benz Taunton!
We think you need these skills to ace Receptionist / Host - Mercedes-Benz Taunton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A warm and friendly tone can go a long way in making a memorable first impression.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist/Host role at Mercedes-Benz Taunton. Highlight your customer service experience and any relevant skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can manage information accurately, so demonstrating this skill in your application is key!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re tech-savvy, which is a great fit for the role!
How to prepare for a job interview at City West Country
✨Know the Company Inside Out
Before your interview, take some time to research City West Country Ltd. and their values. Understanding their commitment to customer service and family values will help you align your answers with what they’re looking for.
✨Practice Your Customer Interaction Skills
As a Receptionist/Host, you'll be the first point of contact for customers. Practise how you would greet visitors and handle various customer queries. Role-playing with a friend can help you feel more confident and prepared.
✨Familiarise Yourself with CRM Systems
Since the role involves managing customer information within CRM systems, brush up on your IT skills. If you have experience with specific software, be ready to discuss it. If not, show your willingness to learn and adapt quickly.
✨Showcase Your Flexibility and Attention to Detail
Be prepared to give examples of how you've successfully managed multiple tasks under pressure. Highlighting your ability to stay organised and detail-oriented will demonstrate that you're the right fit for this fast-paced environment.
