At a Glance
- Tasks: Support customers with vehicle health checks and explain repair costs.
- Company: Join an award-winning automotive group with strong family values.
- Benefits: Competitive salary, bonus scheme, employee car scheme, and 25 days holiday.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers understand their vehicle needs.
- Qualifications: Customer service experience and a passion for the automotive industry.
The predicted salary is between 40500 - 40500 £ per year.
Salary: up to £40,500.00
Hours: Monday to Friday 08:00-18:00
Location: Truro
This is an exciting opportunity to join City West Country Ltd in our Mercedes-Benz of Truro dealership! We are looking for a Vehicle Health Specialist to support customers in identifying, explaining and assisting in repair costs. The ideal candidate will have strong customer service skills with a sales background preferred.
Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- Achievable bonus scheme
- Employee Car Scheme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What You’ll Be Doing
As a Vehicle Health Check Specialist you will bridge the gap between the workshop and customer.
Key Responsibilities:
- Reviews technician video/written health checks to identify, explain, and sell necessary maintenance to customers.
- Acts as the link between technicians and customers to explain repair needs, costs, and timelines.
- Promotes additional services, value-added products, and service plans to enhance vehicle performance and safety.
- Translates complex technical data into understandable, transparent advice for the customer.
- Documents all authorised work in Systems (e.g., Keyloop), booking appointments, and preparing invoices.
- Communicates with workshop controllers to deliver quality service, on time.
- Ensures to meet customer and workshop expectations.
- Communicates and influences colleagues across all business areas.
- Effectively liaises with relevant departments across the business.
- Gives customer focus priority throughout the service operation.
- Communicates and develops strong professional relationships with customers to deliver a high level of service.
- Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements.
- Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations.
- Meets with the service manager to review performance and suggest improvements.
- Ensures all areas of Health & Safety operate effectively and within the requirements of the law.
- Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives.
What We’re Looking For:
- Previous service experience within the Motor industry.
- Experience of a customer focussed environment.
- Specialist/technical product knowledge.
- Admin and IT Skills.
Is This You? If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
