At a Glance
- Tasks: Drive sales and profitability while delivering excellent customer service in a fast-paced environment.
- Company: Join an award-winning automotive group with strong family values and a commitment to diversity.
- Benefits: Competitive salary, bonus scheme, 25 days holiday, employee car scheme, and exclusive discounts.
- Other info: Dynamic workplace with opportunities for training and career progression.
- Why this job: Be part of a growing team and make a real impact in the automotive industry.
- Qualifications: Previous sales experience in the motor industry and strong customer focus.
The predicted salary is between 57278 - 57278 £ per year.
Salary: up to £57,278.78 per annum
Hours: Monday to Friday 08:00-18:00 and weekends on a rota basis
Location: Plymouth
City West Country is growing! We are proud to be expanding our business and are looking for an experienced Sales Controller to join our Mercedes-Benz of Plymouth dealership. We need experienced and driven sales people, ready for their next move to join the team. Do you feel like this could be you? Are you ready to be a part of something new? Apply today!
Who are City West Country?
We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand into Paignton, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- Insurance and Fuel Allowance
- Achievable bonus scheme
- Top industry training
- Employee Car Scheme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What You’ll Be Doing
As a Sales Controller you will drive sales and profitability within the retail automotive environment by maximising opportunities, managing vehicle transactions, and consistently delivering excellent customer service. Key is you will support team success by ensuring compliance with company processes, contributing to financial targets, and assisting in the training and development of Sales Consultants.
Key Responsibilities:
- Ensure all enquiries are responded to within expected timeframes.
- Ensure all enquiries are dealt with in line with our qualification expectations.
- Coach our sales Consultants if minimum qualification expectations are not met.
- Ensure all customers are treated fairly and are presented with our full protection care pack.
- Conduct regular quality checks of leads received.
- Identify and provide coaching for areas of development.
- Conduct daily check-ins to ensure no customer need is left unanswered and all customers are responded to throughout the day.
- Ensure Sales Consultants have followed our sales process.
- Face all customer enquiries regardless of showroom or digital contact.
- Ensure customer journey is consistent and compliant and offers the best opportunity to convert an enquiry into a sale.
- Provide ‘added value’ to the overall customer journey and deal.
- Ensure high levels of Sales Consultant engagement, customer satisfaction and quality of deal (margin/IPRD/etc.).
- Work with Sales Consultants and on-site teams to ensure, where possible, vehicles are handed over within 72hrs of order.
- Work with Sale Managers/Assistant Sales Manager to ensure vehicles are prepared within reasonable time to achieve the above.
- Work with Sales Consultants, Assistant Sales Manager and Sales Managers to ensure all part-exchanges are verified as a true representation and fair deal, and ensure all necessary paperwork is evidenced.
- Handle all customer complaints professionally and within appropriate and agreed timescales, ensuring customer satisfaction. Escalate where necessary.
- Responsible for ensuring ITC records are completed within the required time frames ensuring all deals are compliant and are signed off accordingly.
- Act as “gatekeeper” for all customer interactions.
What We’re Looking For:
- Previous sales experience within the Motor industry.
- Experience of a customer focussed environment.
- Specialist knowledge of F&I and MBI vehicle valuation.
- Administration & IT skills.
If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Sales Controller - Plymouth employer: City West Country
City West Country is an exceptional employer, offering a dynamic and supportive work environment in Plymouth. With strong family values and a commitment to employee growth, we provide extensive training, competitive benefits, and a culture that celebrates achievements and milestones. Join us to be part of a forward-thinking automotive group that prioritises your career development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Controller - Plymouth
✨Tip Number 1
Get to know the company inside out! Research City West Country, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to sales and customer service. Think about how you can demonstrate your experience in the motor industry and your ability to drive results.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Controller - Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Controller role. Highlight your previous sales experience in the motor industry and any customer-focused achievements. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and why you’re excited about joining City West Country. Let us know how you can contribute to our success!
Showcase Your Skills:Don’t forget to showcase your administration and IT skills in your application. We value these skills highly, especially in ensuring compliance and managing vehicle transactions effectively. Make sure we see what you’ve got!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team in Plymouth!
How to prepare for a job interview at City West Country
✨Know Your Numbers
As a Sales Controller, you'll need to demonstrate your understanding of sales metrics and financial targets. Brush up on key performance indicators relevant to the automotive industry, and be ready to discuss how you've met or exceeded these in your previous roles.
✨Showcase Your Coaching Skills
Since part of the role involves training and developing Sales Consultants, think of examples where you've successfully coached others. Prepare to share specific instances where your guidance led to improved performance or customer satisfaction.
✨Understand the Customer Journey
Familiarise yourself with the customer journey in a retail automotive environment. Be prepared to discuss how you would ensure a seamless experience for customers, from initial enquiry to vehicle handover, and how you would handle any complaints professionally.
✨Align with Company Values
City West Country prides itself on strong family values and a commitment to diversity and inclusion. Research the company culture and be ready to explain how your personal values align with theirs, showcasing your enthusiasm for being part of their team.
