At a Glance
- Tasks: Create a warm welcome for customers and manage their queries efficiently.
- Company: Join an award-winning automotive group with strong family values.
- Benefits: Enjoy 25 days holiday, employee discounts, and comprehensive training.
- Other info: Opportunities for career progression in a dynamic environment.
- Why this job: Be the face of our dealership and make every customer’s visit memorable.
- Qualifications: Strong IT skills and excellent customer service experience required.
The predicted salary is between 25000 - 27000 € per year.
Salary: up to £12.71 per hour
Location: Plymouth
Hours: Saturdays 09:00-17:00, Sundays 10:00-16:00 and Bank Holidays plus opportunities for additional cover when needed.
This is an exciting opportunity to join City West Country Ltd. in our Mercedes-Benz of Plymouth dealership. We are looking for a Receptionist/Host to create a warm welcome for all customers, ensuring their visit is memorable. This role is pivotal to creating the best customer experience in our dealership. The right candidate will know how to converse with a range of customers, think on your feet to ensure all queries are dealt with and be able to confidently use our admin systems.
Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- 25 days’ holiday + bank holidays
- Employee Car Scheme
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Comprehensive training and support
- Aspiring Managers programme for future leaders
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What you'll be doing:
As a Receptionist/Host you will deliver exceptional customer service by providing a warm, professional welcome, efficiently directing customers to the appropriate sales staff, accurately managing customer information within CRM systems, and consistently maintaining high standards in line with business and franchise requirements.
Key Responsibilities:
- Responsible for dealing with all sales/service enquiries, ensuring all queries are dealt with appropriately within agreed timescales – this includes gathering correct information about all enquiries and sourcing the correct staff member to assist further.
- Approaches & welcomes all visitors in a friendly and open manner.
- Capturing customer data to ensure that information is consistent.
- Monitoring sales activity and evaluating the quality of information, ensuring the sales process is followed with every customer and that information is consistent across all databases.
- Providing all customers in the showroom/reception with immediate attention.
- Providing administration and general support to the sales & service departments (including creating new customers and amending information in the CRM, photocopying documents, making drinks, etc.).
- Regularly updating the Sales and Service Managers on all progress and involving them immediately with respect to any issues encountered.
We’re looking for someone who:
- Has a strong IT skillset
- Provides excellent customer service experience and interpersonal skills
- Must be accurate and show attention to detail
- Has excellent ability to work under pressure
- Is flexible in dealing with varying workloads and tasks
If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Receptionist / Host - Paignton in Plymouth employer: City West Country
City West Country Ltd. is an exceptional employer that prioritises a warm and inclusive work culture, offering competitive benefits such as 25 days' holiday, an Employee Car Scheme, and comprehensive training programmes. With over 40 years of industry experience and recognition as an Outstanding Company to Work For, we provide our employees with ample opportunities for growth and development in a supportive environment, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Host - Paignton in Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City West Country. Understand their values and what makes them tick. This way, you can tailor your responses to show you're a perfect fit for their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a warm welcome, think of scenarios where you’ve provided excellent service. Be ready to share these experiences during your chat with them.
✨Tip Number 3
Show off your IT skills! Brush up on any admin systems you might have used before. If you can demonstrate your tech-savviness, it’ll give you an edge in managing customer information efficiently.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop them a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the right fit!
We think you need these skills to ace Receptionist / Host - Paignton in Plymouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A warm and friendly tone can go a long way in making a memorable impression.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist/Host role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your unique background fits into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can manage information accurately, so show us you can communicate effectively right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at City West Country!
How to prepare for a job interview at City West Country
✨Know the Company Inside Out
Before your interview, take some time to research City West Country Ltd. Understand their values, history, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Customer Service Skills
As a Receptionist/Host, you'll be the first point of contact for customers. Prepare by practising how you would handle various customer scenarios. Think about how to create a warm welcome and how to efficiently direct queries to the right staff member.
✨Familiarise Yourself with CRM Systems
Since the role involves managing customer information within CRM systems, it’s crucial to demonstrate your IT skills. If you have experience with similar systems, be ready to discuss it. If not, consider brushing up on basic CRM functionalities to show your willingness to learn.
✨Showcase Your Flexibility and Attention to Detail
The job requires handling varying workloads and tasks under pressure. Be prepared to share examples from your past experiences where you successfully managed multiple responsibilities while maintaining accuracy. This will highlight your suitability for the fast-paced environment at the dealership.
