At a Glance
- Tasks: Create a warm welcome for customers and manage their queries efficiently.
- Company: Join the award-winning City West Country Ltd. at Mercedes-Benz of Plymouth.
- Benefits: Enjoy 25 days holiday, employee discounts, and comprehensive training.
- Other info: Dynamic environment with opportunities for career progression and personal growth.
- Why this job: Be the face of our dealership and make every customer visit memorable.
- Qualifications: Strong IT skills and excellent customer service experience required.
The predicted salary is between 25000 - 27000 £ per year.
Salary: up to £12.71 per hour
Location: Plymouth
Hours: Saturdays 09:00-17:00, Sundays 10:00-16:00 and Bank Holidays plus opportunities for additional cover when needed.
This is an exciting opportunity to join City West Country Ltd. in our Mercedes-Benz of Plymouth dealership. We are looking for a Receptionist/Host to create a warm welcome for all customers, ensuring their visit is memorable. This role is pivotal to creating the best customer experience in our dealership. The right candidate will know how to converse with a range of customers, think on your feet to ensure all queries are dealt with and be able to confidently use our admin systems.
Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- 25 days’ holiday + bank holidays
- Employee Car Scheme
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Comprehensive training and support
- Aspiring Managers programme for future leaders
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What you'll be doing:
As a Receptionist/Host you will deliver exceptional customer service by providing a warm, professional welcome, efficiently directing customers to the appropriate sales staff, accurately managing customer information within CRM systems, and consistently maintaining high standards in line with business and franchise requirements.
Key Responsibilities:
- Responsible for dealing with all sales/service enquiries, ensuring all queries are dealt with appropriately within agreed timescales – this includes gathering correct information about all enquiries and sourcing the correct staff member to assist further.
- Approaches & welcomes all visitors in a friendly and open manner.
- Capturing customer data to ensure that information is consistent.
- Monitoring sales activity and evaluating the quality of information, ensuring the sales process is followed with every customer and that information is consistent across all databases.
- Providing all customers in the showroom/reception with immediate attention.
- Providing administration and general support to the sales & service departments (including creating new customers and amending information in the CRM, photocopying documents, making drinks, etc.).
- Regularly updating the Sales and Service Managers on all progress and involving them immediately with respect to any issues encountered.
We’re looking for someone who:
- Has a strong IT skillset
- Provides excellent customer service experience and interpersonal skills
- Must be accurate and show attention to detail
- Has excellent ability to work under pressure
- Is flexible in dealing with varying workloads and tasks
If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Receptionist / Host - Mercedes-Benz of Plymouth employer: City West Country
City West Country Ltd. is an exceptional employer, offering a vibrant work culture that prioritises family values and employee well-being. With comprehensive training, a supportive environment, and numerous benefits including a generous holiday allowance and an Employee Car Scheme, we empower our staff to thrive in their roles while fostering career growth. Join us at our Mercedes-Benz of Plymouth dealership, where your contributions will be valued and recognised in a dynamic and inclusive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Host - Mercedes-Benz of Plymouth
✨Tip Number 1
First things first, make sure you know the company inside out. Check out City West Country's website and social media to get a feel for their vibe. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
When you get the chance to chat with someone from the team, don’t hold back! Ask questions about the role and share your thoughts on customer service. This shows you’re keen and ready to engage with their values.
✨Tip Number 3
Practice your conversation skills! As a Receptionist/Host, you'll need to be friendly and approachable. Role-play with a mate or in front of the mirror to boost your confidence before any interviews.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use their admin systems like a pro!
We think you need these skills to ace Receptionist / Host - Mercedes-Benz of Plymouth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A warm and friendly tone can go a long way in making a memorable impression.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist/Host role at Mercedes-Benz of Plymouth. Highlight your customer service experience and any relevant skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can manage information accurately, so demonstrating this skill in your application is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at City West Country
✨Know the Company Inside Out
Before your interview, take some time to research City West Country and their values. Understand what makes them an award-winning automotive group and how they pride themselves on customer service. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Practice Your Customer Service Skills
As a Receptionist/Host, you'll be the first point of contact for customers. Prepare by practising how you would handle various customer scenarios. Think about how to create a warm welcome and how to efficiently direct queries. Role-playing with a friend can help you feel more confident and ready for any situation.
✨Show Off Your IT Skills
Since the role requires managing customer information within CRM systems, make sure to highlight your IT skills during the interview. Be prepared to discuss any relevant experience you have with admin systems and how you've used technology to improve customer interactions in the past.
✨Demonstrate Flexibility and Team Spirit
The job involves dealing with varying workloads and supporting different departments. Share examples from your previous roles where you successfully adapted to changing situations or collaborated with others. This will show that you can thrive in a fast-paced environment and are ready to contribute to the team.
