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- Tasks: Create a warm welcome for customers and manage their queries efficiently.
- Company: Join an award-winning automotive group with strong family values.
- Benefits: Enjoy 25 days holiday, employee discounts, and comprehensive training.
- Other info: Dynamic environment with opportunities for career progression.
- Why this job: Be the face of our dealership and make every customer’s visit memorable.
- Qualifications: Strong IT skills and excellent customer service experience required.
The predicted salary is between 29741 - 29741 £ per year.
Salary: up to £29,741.40
Location: BYD Plymouth
Hours: Monday to Friday 08:00-18:00
This is an exciting opportunity to join City West Country Ltd. in our BYD Plymouth dealership! We are looking for a Receptionist/Host to create a warm welcome for all customers, ensuring their visit is memorable. This role is pivotal to creating the best customer experience in our dealership. The right candidate will know how to converse with a range of customers, think on your feet to ensure all queries are dealt with and be able to confidently use our admin systems.
Who are City West Country? We are a privately owned, award-winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast-paced, forward-thinking environment. Owned by a father-and-son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- 25 days’ holiday + bank holidays
- Employee Car Scheme
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Comprehensive training and support
- Aspiring Managers programme for future leaders
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What you'll be doing:
As a Receptionist/Host you will deliver exceptional customer service by providing a warm, professional welcome, efficiently directing customers to the appropriate sales staff, accurately managing customer information within CRM systems, and consistently maintaining high standards in line with business and franchise requirements.
Key Responsibilities:
- Responsible for dealing with all sales/service enquiries, ensuring all queries are dealt with appropriately within agreed timescales – this includes gathering correct information about all enquiries and sourcing the correct staff member to assist further.
- Approaches & welcomes all visitors in a friendly and open manner.
- Capturing customer data to ensure that information is consistent.
- Monitoring sales activity and evaluating the quality of information, ensuring the sales process is followed with every customer and that information is consistent across all databases.
- Providing all customers in the showroom/reception with immediate attention.
- Providing administration and general support to the sales & service departments (including creating new customers and amending information in the CRM, photocopying documents, making drinks, etc.).
- Regularly updating the Sales and Service Managers on all progress and involving them immediately with respect to any issues encountered.
We’re looking for someone who:
- Has a strong IT skillset.
- Provides excellent customer service experience and interpersonal skills.
- Must be accurate and show attention to detail.
- Has excellent ability to work under pressure.
- Is flexible in dealing with varying workloads and tasks.
If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Receptionist / Host - BYD Plymouth employer: City West Country
Contact Detail:
City West Country Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Host - BYD Plymouth
✨Tip Number 1
First things first, make sure you know the company inside out. Check out City West Country's website and social media to get a feel for their vibe. This will help you tailor your approach and show them you're genuinely interested!
✨Tip Number 2
When you get that interview, don’t just prepare answers; think about questions too! Ask about their customer service philosophy or how they maintain their family values in the workplace. It shows you’re engaged and ready to contribute.
✨Tip Number 3
Practice makes perfect! Role-play common receptionist scenarios with a friend. This will help you think on your feet and handle queries like a pro when it counts. Plus, it’ll boost your confidence!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see what you bring to the table, so let’s make it happen!
We think you need these skills to ace Receptionist / Host - BYD Plymouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to creating a warm welcome for our customers.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the job description. Focus on your customer service skills and any admin experience you have, as these are key for the Receptionist/Host role at BYD Plymouth.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can think on their feet, so show us you can communicate effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at City West Country
✨Know the Company
Before your interview, take some time to research City West Country Ltd. Understand their values, history, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Customer Interactions
As a Receptionist/Host, you'll be the first point of contact for customers. Practice how you would greet visitors and handle various customer queries. Role-playing with a friend can help you feel more confident and prepared for real-life scenarios during the interview.
✨Showcase Your IT Skills
Since the role requires strong IT skills, be ready to discuss your experience with CRM systems and other admin tools. If you have specific examples of how you've used technology to improve customer service or streamline processes, make sure to highlight those during your interview.
✨Demonstrate Flexibility and Teamwork
The job involves working under pressure and managing varying workloads. Be prepared to share examples of how you've successfully adapted to changing situations in previous roles. Emphasising your ability to work well with others will also resonate with the family-oriented culture at City West Country.