At a Glance
- Tasks: Create a warm welcome for customers and manage their queries efficiently.
- Company: Join an award-winning automotive group with strong family values.
- Benefits: Enjoy 25 days holiday, employee discounts, and comprehensive training.
- Other info: Dynamic environment with opportunities for career progression.
- Why this job: Be the face of our dealership and make every customer’s visit memorable.
- Qualifications: Strong IT skills and excellent customer service experience required.
The predicted salary is between 29741 - 29741 € per year.
Salary: up to £29,741.40
Location: Paignton
Hours: Monday to Friday 08:00-18:00
This is an exciting opportunity to join City West Country Ltd. in our brand new Chery and Tangelo dealership in Paignton. We are looking for a Receptionist/Host to create a warm welcome for all customers, ensuring their visit is memorable. This role is pivotal to creating the best customer experience in our dealership. The right candidate will know how to converse with a range of customers, think on your feet to ensure all queries are dealt with and be able to confidently use our admin systems.
Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- 25 days’ holiday + bank holidays
- Employee Car Scheme
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Comprehensive training and support
- Aspiring Managers programme for future leaders
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What you'll be doing:
As a Receptionist/Host you will deliver exceptional customer service by providing a warm, professional welcome, efficiently directing customers to the appropriate sales staff, accurately managing customer information within CRM systems, and consistently maintaining high standards in line with business and franchise requirements.
Key Responsibilities:
- Responsible for dealing with all sales/service enquiries, ensuring all queries are dealt with appropriately within agreed timescales – this includes gathering correct information about all enquiries and sourcing the correct staff member to assist further.
- Approaches & welcomes all visitors in a friendly and open manner.
- Capturing customer data to ensure that information is consistent.
- Monitoring sales activity and evaluating the quality of information, ensuring the sales process is followed with every customer and that information is consistent across all databases.
- Providing all customers in the showroom/reception with immediate attention.
- Providing administration and general support to the sales & service departments (including creating new customers and amending information in the CRM, photocopying documents, making drinks, etc.).
- Regularly updating the Sales and Service Managers on all progress and involving them immediately with respect to any issues encountered.
We’re looking for someone who:
- Has a strong IT skillset.
- Provides excellent customer service experience and interpersonal skills.
- Must be accurate and show attention to detail.
- Has excellent ability to work under pressure.
- Is flexible in dealing with varying workloads and tasks.
If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Receptionist / Host - Paignton employer: City West Country
City West Country Ltd. is an exceptional employer, offering a vibrant work culture in the heart of Paignton. With a strong emphasis on family values and employee development, we provide comprehensive training, a generous holiday allowance, and unique benefits such as an Employee Car Scheme and an Aspiring Managers programme. Join us to thrive in a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Host - Paignton
✨Tip Number 1
Get to know the company before your interview! Research City West Country Ltd. and their values, especially their focus on customer service and family values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist/Host, you'll be the first point of contact for customers. Role-play with a friend or family member to get comfortable with welcoming visitors and handling queries confidently.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with common CRM systems and be ready to discuss how you've used technology to improve customer interactions in the past. This will demonstrate your ability to adapt to their admin systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at City West Country Ltd.
We think you need these skills to ace Receptionist / Host - Paignton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the company. A warm and friendly tone can go a long way in making a memorable first impression.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist/Host role. Highlight your customer service experience and any relevant skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy, which is a great fit for the role!
How to prepare for a job interview at City West Country
✨Know the Company Inside Out
Before your interview, take some time to research City West Country Ltd. Understand their values, history, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Your Customer Service Skills
As a Receptionist/Host, you'll be the first point of contact for customers. Prepare by practising how you would handle various customer scenarios. Think about how to create a warm welcome and how to manage queries efficiently. Role-playing with a friend can be a great way to build confidence.
✨Familiarise Yourself with Admin Systems
Since the role involves using CRM systems, it’s crucial to demonstrate your IT skills during the interview. Brush up on any relevant software or tools mentioned in the job description. If you have experience with similar systems, be ready to share specific examples of how you've used them effectively.
✨Showcase Your Flexibility and Attention to Detail
The job requires someone who can handle varying workloads and pay attention to detail. Prepare examples from your past experiences where you successfully managed multiple tasks under pressure. Highlighting these skills will show that you're well-suited for the fast-paced environment at City West Country.
