At a Glance
- Tasks: Lead Service and Parts departments to boost efficiency and customer satisfaction.
- Company: Join an award-winning automotive group with strong family values.
- Benefits: Up to £37,500 salary, 25 days holiday, employee car scheme, and more!
- Other info: Diverse workplace committed to equality and personal development.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 37500 - 37500 £ per year.
Salary: up to £37,500.00 per annum
Hours: 08:00-18:00 Monday to Friday
Location: BYD Plymouth
This is an exciting opportunity to join City West Country Ltd in our BYD Plymouth dealership! We are looking for an Aftersales Advisor to be responsible for leading the Service and Parts departments to maximise operational efficiency, profitability, sales performance, and customer satisfaction while ensuring compliance with company and franchise standards. The right candidate will drive business growth opportunities and deliver departmental KPIs, financial targets, and customer service objectives in line with annual budgets.
Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- Employee Car Scheme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What You’ll Be Doing
As an Aftersales Advisor you will be the main source of support for parts and service advice.
Key Responsibilities
- Promote the City West Country culture of quality, professionalism, and customer excellence.
- Manage the efficient day-to-day operation of the Service and Parts departments to achieve performance, productivity, and profitability targets.
- Deliver high standards of customer service by ensuring customers are fully informed throughout the service and parts process.
- Develop service and parts sales opportunities while promoting company products and services.
- Lead, motivate, and support workshop and parts teams to achieve operational and customer satisfaction objectives.
- Ensure effective communication and collaboration across all business departments.
- Maintain accurate workshop, technical, stock, and customer information systems.
- Oversee parts ordering, stock control, and manufacturer deliveries in line with company procedures.
- Ensure warranty, goodwill, and invoicing processes comply with manufacturer and company standards.
- Handle customer concerns and complaints promptly and professionally.
- Ensure compliance with Health & Safety legislation, company policies, and franchise requirements.
- Build and maintain strong relationships with manufacturers, suppliers, and external stakeholders.
- Monitor departmental KPIs and identify opportunities for continuous improvement and team development.
What We’re Looking For
- Competent IT Skills
- Experience of a customer focussed environment ideally in parts or service
- Good telephone and interpersonal skills
- Must be accurate and show attention to detail
If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Aftersales Advisor - Plymouth BYD in Paignton employer: City West Country
City West Country Ltd is an exceptional employer, offering a dynamic and supportive work environment in the heart of Plymouth. With a strong emphasis on family values and employee well-being, we provide a comprehensive benefits package, including an Employee Car Scheme, generous holiday allowance, and opportunities for professional growth. Join our award-winning team and be part of a company that prioritises quality, customer excellence, and a diverse workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor - Plymouth BYD in Paignton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at City West Country. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like City West Country before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Advisor - Plymouth BYD in Paignton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to City West Country:Your cover letter is your chance to shine! Tell us why you want to work at City West Country specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at City West Country!
How to prepare for a job interview at City West Country
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
