At a Glance
- Tasks: Lead the Service and Parts departments to boost efficiency and customer satisfaction.
- Company: Join an award-winning automotive group with strong family values.
- Benefits: Enjoy a competitive salary, 25 days holiday, and exclusive discounts.
- Other info: Be part of a diverse team that values equality and progression.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 37500 - 37500 £ per year.
This is an exciting opportunity to join City West Country Ltd in our new Paignton dealership! We are looking for an Aftersales Advisor to be responsible for leading the Service and Parts departments to maximise operational efficiency, profitability, sales performance, and customer satisfaction while ensuring compliance with company and franchise standards. The right candidate will drive business growth opportunities and deliver departmental KPIs, financial targets, and customer service objectives in line with annual budgets.
Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- Employee Car Scheme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What You’ll Be Doing
As an Aftersales Advisor you will be the main source of support for parts and service advice.
Key Responsibilities
- Promote the City West Country culture of quality, professionalism, and customer excellence.
- Manage the efficient day-to-day operation of the Service and Parts departments to achieve performance, productivity, and profitability targets.
- Deliver high standards of customer service by ensuring customers are fully informed throughout the service and parts process.
- Develop service and parts sales opportunities while promoting company products and services.
- Lead, motivate, and support workshop and parts teams to achieve operational and customer satisfaction objectives.
- Ensure effective communication and collaboration across all business departments.
- Maintain accurate workshop, technical, stock, and customer information systems.
- Oversee parts ordering, stock control, and manufacturer deliveries in line with company procedures.
- Ensure warranty, goodwill, and invoicing processes comply with manufacturer and company standards.
- Handle customer concerns and complaints promptly and professionally.
- Ensure compliance with Health & Safety legislation, company policies, and franchise requirements.
- Build and maintain strong relationships with manufacturers, suppliers, and external stakeholders.
- Monitor departmental KPIs and identify opportunities for continuous improvement and team development.
What We’re Looking For
- Competent IT Skills
- Experience of a customer focussed environment ideally in parts or service
- Good telephone and interpersonal skills
- Must be accurate and show attention to detail
If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression. We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Aftersales Advisor - Paignton employer: City West Country
City West Country Ltd is an exceptional employer, offering a vibrant work culture rooted in family values and a commitment to employee growth. With competitive benefits such as an Employee Car Scheme, generous holiday allowance, and recognition for long service, we foster an environment where our team can thrive and achieve their professional goals while enjoying the rewards of their hard work in the beautiful location of Paignton.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor - Paignton
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at City West Country. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. City West Country prides itself on family values and customer excellence, so be ready to share how you align with that ethos.
✨Tip Number 3
Showcase your customer service skills during the interview. As an Aftersales Advisor, you'll need to demonstrate how you handle customer concerns and ensure satisfaction, so have some examples ready!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the City West Country team.
We think you need these skills to ace Aftersales Advisor - Paignton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to our culture of quality and customer excellence.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service and parts or service environments. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at City West Country!
How to prepare for a job interview at City West Country
✨Know the Company Inside Out
Before your interview, take some time to research City West Country Ltd. Understand their values, culture, and what makes them stand out in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, customer satisfaction is key. Prepare examples from your past experiences where you successfully handled customer concerns or complaints. Highlight how you maintained professionalism and delivered excellent service, as this will resonate well with the interviewers.
✨Demonstrate Your Team Leadership Abilities
Since you'll be leading teams in the Service and Parts departments, think of instances where you've motivated or supported a team to achieve goals. Be ready to discuss your leadership style and how you can contribute to a positive work environment at City West Country.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company growth opportunities. This shows that you're not just interested in the job, but also in how you can grow within the company and contribute to its success.
