At a Glance
- Tasks: Support workshop operations and deliver exceptional customer service.
- Company: Join an award-winning automotive group with strong family values.
- Benefits: Competitive salary, employee car scheme, 25 days holiday, and exclusive discounts.
- Other info: Join a diverse team committed to equality and career progression.
- Why this job: Be the vital link between customers and the workshop in a dynamic environment.
- Qualifications: Previous service experience and strong customer focus required.
The predicted salary is between 38900 - 38900 € per year.
Salary: Up to £38,900.00 per annum
Hours: Monday - Friday 08:00 - 18:00 with Saturdays on a rota basis
Location: Exeter
This is a rare opportunity to join the service team at City West Country Ltd in our Mercedes-Benz of Exeter dealership! We are looking for Service Advisors to support the smooth running of the workshop, ensuring all work is managed efficiently and in line with brand standards and franchise requirements. The role involves delivering against key KPIs, contributing to strong financial performance through effective upselling and job management, and providing a high level of customer care. Acting as the link between the customer and the workshop, you will ensure clear communication, manage expectations, and consistently deliver an experience that exceeds customer expectations.
Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- Employee Car Scheme
- Manufacturer Accredited training programme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What You’ll Be Doing
As a Service Advisor you will support the smooth day-to-day operation of the workshop, ensuring all work is managed in line with standard processes and franchise requirements. You will be responsible for coordinating jobs efficiently, maintaining clear communication between customers and the workshop, and supporting overall back-of-house performance. You will deliver against key KPIs including service targets, mystery shop standards, and customer feedback, while identifying opportunities to drive additional sales and maximise revenue in line with business objectives. This is a key customer-facing role, acting as the link between the customer and the technical team. You will ensure expectations are managed effectively, updates are clear and timely, and every interaction reflects a high standard of service and professionalism.
Key Responsibilities:
- Efficiently manages resources with workshop controllers to deliver quality service on time
- Ensures drivers operate to schedule and meet customer and workshop expectations
- Effectively liaises with relevant departments across the business
- Gives customer focus priority throughout the service operation
- Communicates and develops strong professional relationships with customers to deliver a high level of service
- Ensures that the customer is fully informed of any changes to costs including invoice explanation and advising on any future requirements
- Delivers customers vehicle on time to a high standard
- Manages the standard and quality of technical information
- Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations
- Meets with the service manager to review performance and suggest improvements
- Builds good relationships with manufacturers, professional bodies, suppliers and statutory representatives
- Maintains effective service information by ensuring all relevant marketing information is maintained on the customer/prospect database
What We’re Looking For:
- Previous service experience within the Motor industry
- Experience of a customer focussed environment
- Specialist/technical product knowledge
- Admin and IT Skills
Is This You? If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Service Advisor (PC) - Mercedes-Benz of Exeter employer: City West Country
City West Country Ltd, a privately owned and award-winning automotive group, offers an exceptional work environment at our Mercedes-Benz of Exeter dealership. With a strong emphasis on family values and employee well-being, we provide comprehensive benefits including a competitive salary, accredited training programmes, and a supportive culture that fosters personal and professional growth. Join us in a dynamic setting where your contributions are valued, and enjoy the perks of working for a company recognised as an Outstanding Company to Work For.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (PC) - Mercedes-Benz of Exeter
✨Tip Number 1
Get to know the company! Research City West Country and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their family-oriented culture.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll be the bridge between customers and the workshop. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you. Think about what you want to know about the team dynamics or growth opportunities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Mercedes-Benz of Exeter.
We think you need these skills to ace Service Advisor (PC) - Mercedes-Benz of Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any previous experience in the motor industry and customer service, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're excited about joining our team at Mercedes-Benz of Exeter and how you can contribute to our success. Keep it concise but engaging, and don’t forget to mention your passion for customer care.
Showcase Your Communication Skills:As a Service Advisor, clear communication is crucial. In your application, demonstrate your ability to manage expectations and build relationships with customers. Use examples that reflect your professionalism and customer focus.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at City West Country
✨Know Your Stuff
Make sure you brush up on your knowledge of Mercedes-Benz vehicles and the service industry. Familiarise yourself with common customer queries and how to handle them. This will show that you're not just interested in the role, but that you’re also prepared to provide top-notch service.
✨Showcase Your Customer Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this will demonstrate your commitment to customer care.
✨Prepare for KPIs
Understand the key performance indicators (KPIs) relevant to the Service Advisor role. Be prepared to discuss how you’ve met or exceeded targets in previous positions. This will highlight your ability to contribute to the dealership's financial performance and overall success.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
