At a Glance
- Tasks: Manage a fast-paced fleet operation and lead a dynamic team.
- Company: Join City West Country, an award-winning automotive group with strong family values.
- Benefits: Enjoy a competitive salary, company car option, and 25 days holiday.
- Other info: Be part of a diverse team that values equality and fairness.
- Why this job: Make a real impact in a thriving environment with excellent career progression.
- Qualifications: Experience in operations or logistics, strong organisational and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Salary: up to £50,000.00 per annum
Hours: Monday to Friday
Location: Exeter
This is an exciting opportunity to join City West Country Ltd in our Fleet Operation. This role manages a fast‑paced national fleet operation, overseeing £3.5M of annual vehicle movement procurement across third‑party partners and a 90‑strong driver team. You’ll be responsible for moving 10,000 vehicles a year nationwide, tracking pence‑per‑mile performance, and controlling £2.7M of overheads — a total £6.2M cost base. Alongside this, you’ll lead a 15‑person office team to deliver efficient, cost‑effective and customer‑focused fleet operations.
Who are City West Country? We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth, Paignton and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment. Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! With an annual turnover exceeding £368 million, CWC are ranked as the 47th largest dealer group in the UK according to the AM-online AM100 report, and hold the 50th position in the Scoosh Top 100 Car Dealers rankings.
What can we offer you?
- Company Car Option and fuel allowance
- Employee Car Scheme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What You’ll Be Doing
Key Responsibilities
- Assists all departments in scheduling to meet customer delivery expectations
- Analyses performance data to improve customer service and reduce costs
- Ensures IT systems are accurate, effective and continuously improved to streamline routing and scheduling
- Monitors financial performance, identifies cost‑saving opportunities and supports delivery of budget targets
- Ensures drivers meet delivery schedules in line with customer expectations
- Keeps sales teams and customers informed of any changes to delivery plans
- Manages daily driver expenses, hours checks and monthly payroll submissions
- Coordinates monthly driver liaison meetings and quarterly driver meetings
- Ensures MoDel is used correctly and reports on usage
- Provides regular reports on cost savings, efficiency improvements and customer service metrics
- Supports special projects through scoping, administration and driving key actions
- Coordinates actions from meeting logs and agendas
- Supports the creation and communication of quarterly site updates
- Oversees team management, ensuring clear communication, coordination and performance across the driver cohort
- Ensures vehicles are prepared, scheduled and ready for delivery in line with customer expectations
What We’re Looking For
- Previous experience in either large scale operations/logistics or vehicle logistics
- Advanced knowledge and experience of Microsoft office suite
- Advanced general level of computer skills
- Excellent organisational and communication skills via all mediums
- Efficient in time management
Is This You? If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Operations Manager - Exeter employer: City West Country
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