At a Glance
- Tasks: Handle inbound calls and provide exceptional customer service as a Telephone Host.
- Company: Join City West Country, an award-winning automotive group with strong family values.
- Benefits: Earn £12.71 per hour, enjoy flexible working, and access exclusive discounts.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Salary: £12.71 per hour plus £1.54 holiday top up
Location: Exeter
Hours: 16-19 weekends per year, Saturday working in the office, 08:30–17:00, and Sunday working from home, 10:00–14:00 on a rota basis.
This is an exciting opportunity to join City West Country Ltd in our Exeter dealership! We are looking for a Telephone Host to deliver an outstanding customer experience as the first point of contact for inbound switchboard calls, handling enquiries efficiently and courteously. The role also supports customer satisfaction by completing outbound CSI calls, recording and escalating complaints promptly, and providing administrative support across departments.
What can we offer you?
- Flexible working pattern
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
What You’ll Be Doing
As a Telephone Host you will provide outstanding customer experience through being first contact for inbound general switchboard.
Key Responsibilities:
- Rotating inbound and outbound call rota
- Monitor and record inbound call activity accurately via Host Module
- Promote CWC exacting service standards in all customer contact
- Effective outbound calling to ascertain customer experience after their service and sales visit
- Educate customer on MBUK questionnaire to support ‘recommendation’
- Qualify customer needs and personally establish contact between customers and site/team member
- Ensure messages are communicated to the necessary department in a timely manner
- Capture customer complaints where relevant and pass to site within 24hrs of call
- Provide administrative support to all departments where appropriate or requested.
What We’re Looking For:
- Customer service experience essential
- Good telephone and interpersonal skills
- Dynamic and driven self-starter
- Proven ability to work to deadlines and targets
- Flexible and professional
If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflects the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Call Handler - Exeter - Weekends only employer: City West Country
At Mercedes-Benz in Probus, Truro, we pride ourselves on being an exceptional employer that values our Sales Consultants as key drivers of customer satisfaction and business success. Our supportive work culture fosters collaboration and personal growth, offering ongoing training and development opportunities to enhance your skills in the automotive industry. With a focus on building long-term relationships with customers, you will enjoy a rewarding career in a prestigious brand known for its commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler - Exeter - Weekends only
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like City West Country and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at City West Country and let us see your personality shine through!
We think you need these skills to ace Call Handler - Exeter - Weekends only
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and City West Country.
Get Familiar with Our Brand:Before applying, take some time to learn about City West Country and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at City West Country
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress City West Country.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which City West Country will surely appreciate.
