Salary: up to £35,973.55 per annum
Hours: Monday to Friday 08:00-17:00
Location: Exeter
This is an exciting opportunity to join City West Country Ltd in our Exeter Aftersales Centre! We are looking for a Bodyshop Coordinator to ensure the efficient operation of the Bodyshop, ensuring maximum productivity alongside consistently exceeding customer expectations.
Who are City West Country?
We are a privately owned, award‑winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast‑paced, forward‑thinking environment
Owned by a father‑and‑son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What can we offer you?
- Achievable bonus scheme
- Employee Car Scheme
- 25 days’ holiday + bank holidays
- Scottish Widows salary sacrifice pension scheme
- Access to our exclusive Benefits Hub – discounts on big brands
- Employee Assistance Programme
- Cycle to work scheme and eye care vouchers
- Life assurance 1 x basic salary
- Long Service Awards to celebrate your milestones
What You’ll Be Doing
As a Bodyshop Coordinator you will oversee the body shop’s performance by driving productivity, maintaining full process compliance, and delivering exceptional customer satisfaction. You also manage financial targets, stock control, KPIs and provide daily support to the team to ensure the department operates efficiently and meets business goals.
Key Responsibilities
- Prioritising customer requirements throughout the body shop operation
- Responsible for all internal and external customer journeys.
- Ensure customer complaints are dealt with efficiently and communicated to the Head of Used in a timely manner
- Supports in the supervision of the body shop operation in line with the company and CWC standards and processes
- Monitors body shop loading, ensuring continuity to maximise productivity
- Allocates the flow of work into the body shop, maximising available resources
- Ensure adherence to company standards for quality control within the body shop – maintains a quality system
- Efficiently manages resources to deliver quality service on time
- Communicates and supports colleagues across all business areas
- Effectively liaises with the wider business to support the ongoing performance of the body shop
- Manages the standard and quality of technical information
- Meets with the Head of Used and Prep Supervisor to review performance and suggest improvements
- Identifies training and development needs for self and body shop team as part of the performance management process
- Ensures all areas of Health & Safety operate effectively and within the requirements of the law
- Responsible to ensure the body shop is maintained in a clean and tidy state at all times
What We’re Looking For
- Prevous service experience within the Motor industry
- Experience ofa customer focussed environment
- Specialist/technical product knowledge
- Good interpersonal and organisational skills
- Admin and IT Skills
Is This You?
If you’re excited by this great opportunity, we'd love to hear from you! Apply today and join a company that values performance, passion and progression.
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]
Bodyshop Coordinator in Exeter employer: City West Country
At Mercedes-Benz in Probus, Truro, we pride ourselves on being an exceptional employer that values our Sales Consultants as key drivers of customer satisfaction and business success. Our supportive work culture fosters collaboration and personal growth, offering ongoing training and development opportunities to enhance your skills in the automotive industry. With a focus on building long-term relationships with customers, you will enjoy a rewarding career in a prestigious brand known for its commitment to excellence.
