Salary: up to £14.25 per hour
Location:Taunton
Hours: Weekends and holiday cover
This is an exciting opportunity to join City West Country Ltd. in our Mercedes-Benz of Taunton dealership. We are looking for a Receptionist/ Host to create a warm welcome for all customers, ensuring their visit is memorable. This role is pivotal to creating the best customer experience in our dealership. The right candidate will know how to converse with a range of customers, think on your feet to ensure all queries are dealt with and be able to confidently use our admin systems.
Who are City West Country?
We are a privately owned, award-winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth and Truro. As our business continues to expand, we're offering the right candidate the chance to thrive in a fast-paced, forward-thinking environment.
Owned by a father-and-son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies!
What you'll be doing:
As a Receptionist/Host you will deliver exceptional customer service by providing a warm, professional welcome, efficiently directing customers to the appropriate sales staff, accurately managing customer information within CRM systems, and consistently maintaining high standards in line with business and franchise requirements.
Key Responsibilities:
- Responsible for dealing with all sales/service enquiries, ensuring all queries are dealt with appropriately within agreed timescales - this includes gathering correct information about all enquiries and sourcing the correct staff member to assist further
- Approaches & welcomes all visitors in a friendly and open manner
- Capturing customer data to ensure that information is consistent
- Monitoring sales activity and evaluating the quality of information, ensuring the sales process is followed with every customer and that information is consistent across all databases
- Providing all customers in the showroom/reception with immediate attention
- Providing administration and general support to the sales & service departments (including creating new customers and amending information in the CRM, photocopying documents, making drinks, etc.)
- Regularly updating the Sales and Service Managers on all progress and involving them immediately with respect to any issues encountered
We're looking for someone who:
- Has a strong IT skillset
- Provides excellent customer service experience and interpersonal skills
- Must be accurate and show attention to detail
- Has excellent ability to work under pressure
- Is flexible in dealing with varying workloads and tasks
Is This You?
We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.
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Weekend Receptionist / Host - Mercedes-Benz of Taunton employer: City West Country Ltd
City West Country Ltd is an exceptional employer located in Taunton, offering a dynamic work environment where teamwork and innovation thrive. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the company, alongside a commitment to maintaining high technical and quality standards that ensure our team members take pride in their work. Join us to be part of a supportive culture that values excellence and delivers outstanding customer experiences.
